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What is iTrafic?

iTrafic functions as an AI-powered sales and customer service agent tailored for online retailers. It seamlessly integrates with store catalogs and, when relevant, order information to effectively manage queries about products, pricing, stock levels, variations, and store policies. This advanced tool helps customers compare various products, find personalized recommendations, assemble their shopping carts, and create checkout links, while also ensuring a smooth transition to human representatives when needed. Accessible through a chat widget on websites and compatible with messaging apps like WhatsApp Business, Instagram, TikTok, and Facebook Messenger based on the selected subscription plan, it provides versatility for both customers and retailers. The iTrafic team oversees its installation, testing, and continuous management, enabling clients to track interactions via an intuitive dashboard. Integration with WooCommerce has been successfully operationalized, while work on Medusa is underway to bolster functionalities such as product searches, comparisons, accurate size selections, and live updates on prices and inventory; however, features for handling checkout and returns are still in progress. Each API-driven platform, including Shopify, is individually assessed for compatibility to ensure seamless operation. In summary, iTrafic not only optimizes the ecommerce journey by simplifying product discovery but also enhances sales and elevates customer service experiences, making it a valuable asset for online retailers looking to improve their customer engagement. Additionally, its ongoing development promises to expand its capabilities, further solidifying its role in the digital retail landscape.

What is W3bstore.com?

W3bstore streamlines the management of customers, orders, inventory, and fulfillment across both online and physical storefronts. By utilizing a single database, it guarantees uniformity in pricing, promotions, and inventory levels across all platforms and locations. This centralized approach allows every stakeholder to access the same customer records, leading to enhanced service efficiency and quality. Users can generate reports from any device with internet connectivity, ensuring that critical data is always at hand. The integrated Point of Sale (POS) system combined with an online store simplifies the process of conducting secure transactions. This platform caters to retailers who operate both online and in-person. Product offerings encompass: Tiered Discounts and Customer Discounts, along with Kitting and Coupons, support cross-selling and provide unlimited product variants. Features such as Customer Profiles, Order History, Groups for organization, Email Marketing capabilities, Loyalty Rewards programs, and Wishlists enhance customer engagement. Additionally, barcode scanning facilitates efficient stock management, including stock-taking, transfers, checkouts, and receipts. The platform also includes Purchase Order Management, seamless Accounting Integrations, and provides shipping labels compatible with over 50 carriers. It supports the Buy Online, Pickup In Store model, making it flexible for various shopping preferences. Moreover, it offers customizable responsive templates and a web design tool, enabling merchants to create an appealing online presence.

Media

No images available

Media

Integrations Supported

Instagram
Facebook Messenger
Shopify
TikTok
WhatsApp
WooCommerce

Integrations Supported

Instagram
Facebook
X (Twitter)

API Availability

Has API

API Availability

Pricing Information

$99/month
The $99/month Start tier includes web chat and WhatsApp Business, up to 500 conversations per month shared across channels, and one dashboard user. The $249/month Pro tier adds Instagram, TikTok, and Facebook Messenger, unlimited conversations, up to three dashboard users, and a dedicated engineer. Installation and technical operation are included.

Pricing Information

$0/month
Per quote.
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

iTrafic

Company Location

Peru

Company Website

itrafic.io/ia-para-ecommerce

Company Facts

Organization Name

W3bstore.com

Date Founded

2012

Company Location

United States

Company Website

w3bstore.com

Categories and Features

AI Sales Agents

Not specified

Categories and Features

Checkout

Not specified

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Inventory Management

Alerts/Notifications
Barcoding / RFID
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Returns Management
Shipping Management
Special Order Management

Point of Sale

Barcode Scanning
Commission Management
Customer Account Profiles
Discount Management
Electronic Signature
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration

Shipping

Air Shipping
Freight Shipping
Ground Shipping
Parcel Shipping
Quotes / Estimates
Shipment Tracking
Warehouse Management

Upsell & Cross-Sell

Not specified

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