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What is iTrafic?

iTrafic functions as an AI-powered sales and customer service agent tailored for online retailers. It seamlessly integrates with store catalogs and, when relevant, order information to effectively manage queries about products, pricing, stock levels, variations, and store policies. This advanced tool helps customers compare various products, find personalized recommendations, assemble their shopping carts, and create checkout links, while also ensuring a smooth transition to human representatives when needed. Accessible through a chat widget on websites and compatible with messaging apps like WhatsApp Business, Instagram, TikTok, and Facebook Messenger based on the selected subscription plan, it provides versatility for both customers and retailers. The iTrafic team oversees its installation, testing, and continuous management, enabling clients to track interactions via an intuitive dashboard. Integration with WooCommerce has been successfully operationalized, while work on Medusa is underway to bolster functionalities such as product searches, comparisons, accurate size selections, and live updates on prices and inventory; however, features for handling checkout and returns are still in progress. Each API-driven platform, including Shopify, is individually assessed for compatibility to ensure seamless operation. In summary, iTrafic not only optimizes the ecommerce journey by simplifying product discovery but also enhances sales and elevates customer service experiences, making it a valuable asset for online retailers looking to improve their customer engagement. Additionally, its ongoing development promises to expand its capabilities, further solidifying its role in the digital retail landscape.

What is WALoops?

WALoops is a robust SaaS solution tailored for WhatsApp Business, streamlining messaging, marketing, and customer support, while also integrating Instagram messaging and live chat functionality for websites. This platform features a collaborative multi-agent inbox, the ability to launch broadcast campaigns, and an intuitive visual chatbot builder that requires no coding skills, along with an AI-powered sales assistant that leverages store product data and policies. Among its e-commerce capabilities, it provides reminders for abandoned carts, updates about orders and shipping, verification for cash-on-delivery transactions, and strategies to encourage prepaid checkouts. Furthermore, the platform boasts seamless integration with Shopify and WooCommerce, as well as booking and property management systems, enabling teams to automate customer interactions and utilize developer APIs through the Advance plan. Primarily aimed at online retailers, direct-to-consumer brands, and service-focused businesses that connect with customers via messaging, WALoops enhances communication efficiency and boosts customer engagement, ultimately leading to increased sales and customer satisfaction. Overall, its diverse functionalities make it an invaluable tool for businesses seeking to elevate their customer interaction strategies.

Media

No images available

Media

No images available

Integrations Supported

Shopify
WooCommerce
Facebook Messenger
Instagram
TikTok
WhatsApp

Integrations Supported

Shopify
WooCommerce
BigCommerce
Guesty
Hostaway
Hostfully
Lodgify
Magento
OwnerRez
Wix

API Availability

Has API

API Availability

Has API

Pricing Information

$99/month
The $99/month Start tier includes web chat and WhatsApp Business, up to 500 conversations per month shared across channels, and one dashboard user. The $249/month Pro tier adds Instagram, TikTok, and Facebook Messenger, unlimited conversations, up to three dashboard users, and a dedicated engineer. Installation and technical operation are included.

Pricing Information

$9.99/month
Starter is $9.99/month; Premium is $24.99/month; Advance is $49.99/month. Meta bills WhatsApp message charges directly at its rates; WALoops says it adds no per-message markup. Enterprise pricing is by request.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Not specified

Training Options

Not specified

Training Options

Not specified

Company Facts

Organization Name

iTrafic

Company Location

Peru

Company Website

itrafic.io/ia-para-ecommerce

Company Facts

Organization Name

Varni Infotech

Date Founded

2026

Company Location

India

Company Website

waloops.com

Categories and Features

AI Sales Agents

Not specified

Categories and Features

WhatsApp Marketing

Not specified

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