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What is iVUE AppSuite?

In a rapidly changing and increasingly digital world, the ability to adapt swiftly is essential. When you find yourself away from your computer, finishing important business tasks can be quite difficult. The iVUE AppSuite delivers your essential enterprise information straight to you while you are in the field. With key functionalities for accounting, customer service, and engineering, the iVUE AppSuite app enables you to meet your goals at any time and from any place. This level of flexibility guarantees that you can stay productive and engaged, no matter where you are. Ultimately, the iVUE AppSuite enhances your operational efficiency, making it an invaluable tool for modern business professionals.

What is MyUsage Customer Portal?

Utility companies are facing increasing disruptive challenges in today's market. Technological advancements are altering the way customers interact with both their utilities and the broader environment. By partnering with utility providers, we can predict future technology trends that foster enhanced customer engagement through creative solutions. The influence of technology is profoundly changing the dynamics between utilities and their customers. With MyUsage, customers are provided with valuable information and advanced tools that enable them to address their queries independently, eliminating the need for direct contact with utility representatives. Our goal is to empower customers to effectively manage their own issues, promoting self-sufficiency. Additionally, we offer customers a chance to alleviate their debt by facilitating gradual payments of overdue balances. Consequently, we have successfully helped customers maintain their services while enabling utilities to recover nearly $200 in previously unrecoverable debt for each customer. This strategy encourages customers to make smaller, frequent payments, which aligns with their consumption patterns, ensuring they remain on top of their bills. Moreover, this method not only boosts customer satisfaction but also strengthens the long-term financial health of utility companies, ultimately creating a more sustainable business model for the future. In this way, we are not just addressing immediate needs but also laying the groundwork for a more resilient utility sector.

Media

Media

Integrations Supported

Integrations Supported

Itron Enterprise Meter Data Management

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

National Information Solutions Cooperative

Date Founded

1964

Company Location

United States

Company Website

www.nisc.coop/the-nisc-enterprise-system/enterprise/

Company Facts

Organization Name

Exceleron Software

Date Founded

1999

Company Location

United States

Company Website

exceleron.com

Categories and Features

Billing and Provisioning

Billing & Invoicing
Carrier Access Billing
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Collections Management
Customer Management
Meter Management
Metered Billing
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Water
Work Order Management

Categories and Features

Meter Data Management

Not specified

Portal

Not specified

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Trash
Water

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