Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • viewneo Reviews & Ratings
    51 Ratings
    Company Website
  • eyefactive AppSuite Reviews & Ratings
    20 Ratings
    Company Website
  • TelemetryTV Reviews & Ratings
    271 Ratings
    Company Website
  • Rise Vision Reviews & Ratings
    972 Ratings
    Company Website
  • FrontFace Reviews & Ratings
    49 Ratings
    Company Website
  • SiteKiosk Reviews & Ratings
    15 Ratings
    Company Website
  • Kitcast Reviews & Ratings
    30 Ratings
    Company Website
  • Banker's Dashboard Reviews & Ratings
    6 Ratings
    Company Website
  • dReveal Reviews & Ratings
    9 Ratings
    Company Website
  • DashboardFox Reviews & Ratings
    5 Ratings
    Company Website

What is iVision Plus?

iVision Plus Cisco wallboards significantly boost agent performance by presenting real-time performance metrics in an innovative and visually appealing manner. With iVision Plus, users can tap into dynamic Cisco contact center wallboards that display real-time statistics and metrics focusing on both individual and team accomplishments. Ditch the old-fashioned, clunky wallboard designs and welcome the striking aesthetics of NextGen wallboards. The gamification elements embedded within iVision wallboards motivate agents to enhance their productivity. These HTML5 wallboards not only guarantee an exceptional user experience but are also designed to be responsive across various devices. Furthermore, the call center wallboard software allows users to set KPI thresholds, enabling performance monitoring and prompt intervention when thresholds are crossed, even during times of inactivity. By delivering real-time digital signage to all employees, organizations can expect a marked increase in efficiency and productivity, as staff will no longer waste precious time gathering operational insights. This seamless access to information not only boosts engagement but also fosters a more knowledgeable and proactive workforce, ultimately driving better results for the organization.

What is Dialpad Ai Contact Center?

Linking agents with customers enables you to obtain insights from anywhere in the world. Your clients will appreciate being paired with the appropriate representative who can provide swift and accurate responses to their inquiries. The integration of outbound dialers and customer relationship management systems facilitates effective follow-ups and business closures. We are committed to assisting you in engaging with customers across various channels seamlessly. The native cloud-based management system simplifies the setup and deployment process, eliminating the need for specialized hardware. With just a download of the app, you can begin making calls immediately. Voice Intelligenceâ„¢ offers helpful suggestions for agents while also enabling managers to observe sentiment and identify trends in real time. Managers can monitor agent performance and activities through live dashboards, analyzing call volumes, hold queue statistics, and customizable displays. This comprehensive system ensures that both agents and managers have the tools they need to enhance customer interactions effectively.

Media

Media

Integrations Supported

Salesforce
ServiceNow
Zendesk
Active Directory
BMC AMI Cost Management
Domo
FIS Telephone Banking
Fiserv
Google Workspace
Lumos
Microsoft Excel
Nango
Oracle Siebel CRM
Phonexa
SAP Cloud Platform
Sage CRM
Sugar Connect
eGain Knowledge+AI

Integrations Supported

Salesforce
ServiceNow
Zendesk
Active Directory
BMC AMI Cost Management
Domo
FIS Telephone Banking
Fiserv
Google Workspace
Lumos
Microsoft Excel
Nango
Oracle Siebel CRM
Phonexa
SAP Cloud Platform
Sage CRM
Sugar Connect
eGain Knowledge+AI

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$75 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

NovelVox

Date Founded

2008

Company Location

United States

Company Website

www.novelvox.com

Company Facts

Organization Name

Dialpad

Date Founded

2011

Company Location

United States

Company Website

dialpad.com

Categories and Features

Dashboard

Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets

Digital Signage

Automatic Player Updates
Content Scheduling
Media Library
Multi-Screen Support
Remote Deployment
Remote Display Management
Visual Editor

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Popular Alternatives

Popular Alternatives

Inova Desktop Presenter Reviews & Ratings

Inova Desktop Presenter

Inova Solutions
CoreInteract by Altigen Reviews & Ratings

CoreInteract by Altigen

Altigen Communications, Inc.
XorceView Dashboards Reviews & Ratings

XorceView Dashboards

Spectrum Corporation