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What is iVision Plus?

iVision Plus Cisco wallboards significantly boost agent performance by presenting real-time performance metrics in an innovative and visually appealing manner. With iVision Plus, users can tap into dynamic Cisco contact center wallboards that display real-time statistics and metrics focusing on both individual and team accomplishments. Ditch the old-fashioned, clunky wallboard designs and welcome the striking aesthetics of NextGen wallboards. The gamification elements embedded within iVision wallboards motivate agents to enhance their productivity. These HTML5 wallboards not only guarantee an exceptional user experience but are also designed to be responsive across various devices. Furthermore, the call center wallboard software allows users to set KPI thresholds, enabling performance monitoring and prompt intervention when thresholds are crossed, even during times of inactivity. By delivering real-time digital signage to all employees, organizations can expect a marked increase in efficiency and productivity, as staff will no longer waste precious time gathering operational insights. This seamless access to information not only boosts engagement but also fosters a more knowledgeable and proactive workforce, ultimately driving better results for the organization.

What is Inova Desktop Presenter?

Inova Desktop Presenter® functions as an interactive dashboard for contact centers, delivering real-time metrics directly to agents' desktops, which is especially beneficial for those working remotely or from home when traditional wallboards or digital displays are not feasible due to space limitations or visibility challenges. In addition, Inova Marquee acts as a desktop virtual wallboard that mimics the look, color palettes, and information of standard LED wallboards, incorporating font styles, graphics, and animations to boost user interaction. Furthermore, Inova DataLink presents live statistics from the call center through colorful charts and customizable grids that cater to the specific requirements of each contact center. It is capable of being programmed to respond to performance metrics, thus visually indicating to agents when there are changes in call center dynamics, which helps maintain their awareness and adaptability to evolving situations. This suite of tools not only enhances agent knowledge but also contributes to creating a more productive and responsive working atmosphere, ultimately leading to better overall performance and satisfaction.

Media

Media

Integrations Supported

Calabrio Call Recording
FIS Telephone Banking
Fiserv
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Microsoft Excel
NICE Enlighten AI
Oracle Cloud Infrastructure
Oracle Health Ambulatory EHR
Oracle Siebel CRM
SAP Cloud Platform
Salesforce
Verint Community
Zendesk
Zoho CRM
eGain Knowledge+AI

Integrations Supported

Calabrio Call Recording
FIS Telephone Banking
Fiserv
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Microsoft Excel
NICE Enlighten AI
Oracle Cloud Infrastructure
Oracle Health Ambulatory EHR
Oracle Siebel CRM
SAP Cloud Platform
Salesforce
Verint Community
Zendesk
Zoho CRM
eGain Knowledge+AI

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

NovelVox

Date Founded

2008

Company Location

United States

Company Website

www.novelvox.com

Company Facts

Organization Name

Inova Solutions

Date Founded

1984

Company Location

United States

Company Website

www.inovasolutions.com

Categories and Features

Dashboard

Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets

Digital Signage

Automatic Player Updates
Content Scheduling
Media Library
Multi-Screen Support
Remote Deployment
Remote Display Management
Visual Editor

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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