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What is icibot?

ICIboT serves as a comprehensive solution for managing guest interactions throughout their entire experience. The platform's online service portals enable the placement of new orders and the handling of guest queries efficiently. With its real-time, multilingual capabilities, you can engage with guests across various locations, including lobbies and kiosks. Utilizing this singular product can enhance customer satisfaction, foster loyalty, and boost your financial performance. In addition to elevating guest satisfaction, ICIboT also plays a crucial role in driving hotel revenue. It actively promotes your establishment on guests' mobile devices before, during, and after their stay. Furthermore, it functions as a dynamic sales platform, allowing guests to explore and select services offered by your hotel. By leveraging ICI's multi-platform capabilities, you can expect to see an increase in repeat visitors and overall income. Our integration with your PMS, CRM, ERP, and analytics systems ensures that guest needs are met effectively. For more information about our innovative guest experience program, please reach out to us today. We are excited to help you transform your guest engagement strategy.

What is LoungeUp?

By enhancing guest relationship management, accommodation providers have the potential to boost both their revenue and guest satisfaction levels. LoungeUp serves as a comprehensive platform that organizes, structures, and enriches guest data. This capability enables effective communication management across various channels, fosters seamless experiences, and enhances guest engagement. Guests can be reached through their preferred communication methods, ensuring they feel valued. The intelligence embedded in our platform empowers you to deliver timely and relevant messages, ensuring exceptional service that is customized for each individual guest's needs. Ultimately, this approach not only improves guest loyalty but also drives repeat business, creating a win-win situation for both the provider and the guest.

Media

Media

Integrations Supported

AWS Amplify
AWS Backup
Azure Application Gateway
Facebook Messenger
Google
PayPal Checkout
Stripe Corporate Card
Telegram
WhatsApp

Integrations Supported

MasterYield

API Availability

Has API

API Availability

Has API

Pricing Information

5usd/per room/month
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

icibot

Date Founded

2016

Company Location

Turkey

Company Website

icibot.com/en/

Company Facts

Organization Name

LoungeUp

Date Founded

2011

Company Location

France

Company Website

www.loungeup.com/en/

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Survey Management

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Customer Satisfaction

360 Degree Feedback
Analytics
Complaint Monitoring
Feedback Collection
Survey Management

Guest Messaging

Not specified

Hotel Channel Management

Inventory Management
Kill Switch
Promotions Management
Rate Management
Reservations Management
Restriction Management

Hotel Management

Not specified

Categories and Features

CRM

Email Marketing
Internal Chat Integration
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management

Email Marketing

Dynamic Content
Landing Pages/Web Forms

Guest Messaging

Not specified

Hospitality Property Management

Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
GDS / OTA Integration
Loyalty Program
Marketing Automation

Hotel CRM

Not specified

SMS Marketing

Mobile Coupons
Mobile Keywords
Polls / Voting

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