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What is icibot?

ICIboT serves as a comprehensive solution for managing guest interactions throughout their entire experience. The platform's online service portals enable the placement of new orders and the handling of guest queries efficiently. With its real-time, multilingual capabilities, you can engage with guests across various locations, including lobbies and kiosks. Utilizing this singular product can enhance customer satisfaction, foster loyalty, and boost your financial performance. In addition to elevating guest satisfaction, ICIboT also plays a crucial role in driving hotel revenue. It actively promotes your establishment on guests' mobile devices before, during, and after their stay. Furthermore, it functions as a dynamic sales platform, allowing guests to explore and select services offered by your hotel. By leveraging ICI's multi-platform capabilities, you can expect to see an increase in repeat visitors and overall income. Our integration with your PMS, CRM, ERP, and analytics systems ensures that guest needs are met effectively. For more information about our innovative guest experience program, please reach out to us today. We are excited to help you transform your guest engagement strategy.

What is Manet?

Manet offers an all-encompassing platform for overseeing every element of your hotel’s information, giving you the flexibility to easily add, modify, or eliminate details as needed. Moreover, you have the opportunity to introduce new content and services that are relevant not just to your hotel but also to the local area. The various tools and features provided by Manet significantly enhance the experience for guests, making certain they have all they need for a memorable stay from the outset. This system not only enhances your interaction with customers but also simplifies communication, which enables you to share essential information and services with your guests more efficiently. Such a proactive strategy boosts the chances of securing bookings even before guests set foot on your property. With Manet's customizable features, you can effectively market your hotel and its complementary services, ultimately creating avenues for increased revenue. By harnessing these functionalities, you can craft a more tailored experience that truly connects with your guests, fostering loyalty and encouraging them to return. This personalized approach not only elevates customer satisfaction but also contributes to building a strong reputation for your hotel in the competitive market.

Media

Media

Integrations Supported

AWS Amplify
AWS Backup
Azure Application Gateway
Facebook Messenger
Google
PayPal Checkout
Stripe Corporate Card
Telegram
WhatsApp

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

5usd/per room/month
Free Version
Free Trial Offered?

Pricing Information

€3.95 per room per month

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Webinars
Online Training

Company Facts

Organization Name

icibot

Date Founded

2016

Company Location

Turkey

Company Website

icibot.com/en/

Company Facts

Organization Name

Manet Mobile Solutions

Date Founded

2015

Company Location

Italy

Company Website

www.manetmobile.com

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Survey Management

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Customer Satisfaction

360 Degree Feedback
Analytics
Complaint Monitoring
Feedback Collection
Survey Management

Guest Messaging

Not specified

Hotel Channel Management

Inventory Management
Kill Switch
Promotions Management
Rate Management
Reservations Management
Restriction Management

Hotel Management

Not specified

Categories and Features

Content Management

Not specified

Customer Experience

Not specified

Hospitality Property Management

CRM
Marketing Automation
Multi-Property
Reservations Management
Single Property

Marketing

Not specified

Marketing Automation

Analytics / ROI Tracking
Customizable CTAs

Mobile Content Management System

Data Synchronization
Document Management
Personalization

Reservations

Activities Booking
CRM
Customer Support
Payment Processing
Promotions Management

Travel Management

Not specified

Vacation Rental

Payment Processing
Reservations Management

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