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Ratings and Reviews 0 Ratings
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What is inConcert Contact Center?
Elevate your customer interactions while enhancing your organization’s operational efficiency and resource management by leveraging the most comprehensive all-in-one contact center solution on the market. This platform enables you to effortlessly manage all types of communication with your clients, including phone calls, emails, WhatsApp, Messenger, web chats, SMS, online forms, and app stores, all from a single interface. Each interaction is meticulously tracked with a unique record, which facilitates smooth management of your communications. Operating in a cloud-based environment allows you to connect from any device equipped with a browser, making flexibility a key advantage. With its intuitive interface and exceptional sound quality, it guarantees a seamless communication experience for both staff and clients. Boost your call efficiency through multimodal automatic dialing options, allowing you to select the dialing method that best suits your campaigns, whether it be progressive, predictive, or preview. Furthermore, optimize your inbound call handling with sophisticated routing options for various interactions, voicemails, and outbound channel integration, all accessible from the same desktop interface. This comprehensive strategy not only enhances productivity but also significantly elevates the overall satisfaction of your customers, ensuring they feel valued and heard. In this way, your business can thrive in a competitive landscape while fostering lasting relationships with your clientele.
What is Fondesk?
We are excited to present a simple and intuitive telephone answering service designed to help you oversee your work phone while seamlessly forwarding messages without disruption. Many business partners prefer calls to be handled by representatives from their own company instead of third-party services, which can complicate acceptance if an external service is engaged. Considering that the company is in its formative stages, it might be advantageous to manage communications internally for now. With the operator taking care of all incoming calls for your business or office, you will receive prompt alerts via chat or email. The activation of this service can occur on the same day through an effortless online setup that takes around five minutes. Once your calls are redirected, the operator will quickly begin addressing inquiries. The system is adaptable, providing various notification options for incoming calls, and if you opt for chat notifications, it encourages smooth communication among team members. Furthermore, you can easily access your call history through your PC or smartphone, modify phone settings, and make payments online. You also have the option to adjust notification preferences and include specific mentions based on the chosen destination, ensuring that communication is efficient and tailored to your requirements. This adaptability creates a streamlined process that keeps your business operations running efficiently, allowing you to focus on growth and development. In this way, you can ensure that every call is managed effectively, supporting your commitment to excellent customer service.
Integrations Supported
Facebook
Video RTC
X (Twitter)
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$10 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
inConcert
Date Founded
2001
Company Location
United States
Company Website
inconcertcc.com/en/products/omnichannel-contact-center
Company Facts
Organization Name
Unieke Software Solutions
Date Founded
2015
Company Location
United Kingdom
Company Website
www.fondesk.jp/
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics