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Ratings and Reviews 0 Ratings
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What is inConcert Contact Center?
Elevate your customer interactions while enhancing your organization’s operational efficiency and resource management by leveraging the most comprehensive all-in-one contact center solution on the market. This platform enables you to effortlessly manage all types of communication with your clients, including phone calls, emails, WhatsApp, Messenger, web chats, SMS, online forms, and app stores, all from a single interface. Each interaction is meticulously tracked with a unique record, which facilitates smooth management of your communications. Operating in a cloud-based environment allows you to connect from any device equipped with a browser, making flexibility a key advantage. With its intuitive interface and exceptional sound quality, it guarantees a seamless communication experience for both staff and clients. Boost your call efficiency through multimodal automatic dialing options, allowing you to select the dialing method that best suits your campaigns, whether it be progressive, predictive, or preview. Furthermore, optimize your inbound call handling with sophisticated routing options for various interactions, voicemails, and outbound channel integration, all accessible from the same desktop interface. This comprehensive strategy not only enhances productivity but also significantly elevates the overall satisfaction of your customers, ensuring they feel valued and heard. In this way, your business can thrive in a competitive landscape while fostering lasting relationships with your clientele.
What is RedRoute?
RedRoute operates as a voice assistant, mimicking the role of a call center representative to effectively handle and resolve customer queries. It integrates flawlessly with both your telephone and customer management systems, making customer updates a breeze. When RedRoute encounters an issue it cannot resolve, the call is efficiently handed off to your live agents. Our solution is particularly beneficial for businesses within the transportation and eCommerce industries, and we are consistently working to improve our offerings. We offer a thorough 30-day free trial that begins once you automate your first call, with numerous clients managing to complete the setup in less than an hour and seeing instant cost reductions. Tailored specifically to your needs, our service allows you to connect your existing software through a wide array of over 30 integrations; after you set your initial preferences, we handle the rest. Automation kicks in right after setup, enabling your team to focus on other communication methods, whether your business uses voice, SMS, or chat services. By choosing RedRoute, you will not only elevate your customer interaction experience but also significantly enhance your overall operational efficiency. Join us to experience a transformative shift in how you engage with your customers.
Integrations Supported
Aircall
Facebook
Five9
Genesys Cloud CX
Magento
Salesforce
Shopify
Talkdesk
Twilio
Video RTC
Integrations Supported
Aircall
Facebook
Five9
Genesys Cloud CX
Magento
Salesforce
Shopify
Talkdesk
Twilio
Video RTC
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
inConcert
Date Founded
2001
Company Location
United States
Company Website
inconcertcc.com/en/products/omnichannel-contact-center
Company Facts
Organization Name
RedRoute
Company Location
United States
Company Website
www.redroute.com
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management