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What is inCust?

The inCust Loyalty and Rewards module offers vital resources aimed at boosting customer satisfaction and loyalty, while also supporting the promotion of products and services and incentivizing customer interactions. Alongside this, the inCust Kiosk module empowers customers to engage with a broad selection of services via a tablet equipped with Kiosk software. This tablet can be strategically positioned near the checkout, within the sales floor, or right at the entrance of the establishment, ensuring easy accessibility. Furthermore, the inCust POS module streamlines the processing of sales and orders by accommodating various payment options, managing customer rewards, and providing additional functionalities. As a result, customers can effortlessly place orders for your offerings through both the inCust app and the customer control panel, significantly enhancing their overall experience. By integrating these modules, businesses have the opportunity to cultivate a holistic and intuitive environment that caters to their customers' needs, ultimately fostering long-term relationships and encouraging repeat business.

What is Salesforce Loyalty Management?

Salesforce Loyalty Management serves as a robust platform designed to help organizations create and manage intelligent, tailored loyalty programs that enhance customer engagement and increase their lifetime value. Built on the Salesforce Customer 360 Platform, it enables businesses to craft loyalty schemes featuring various tiers, points, rewards, and benefits that cater to both B2B and B2C markets. This solution fosters collaboration across diverse sectors, allowing customers to earn and redeem rewards across multiple brands, while also equipping businesses with tools for effectively onboarding partners and coordinating joint marketing campaigns. By utilizing AI-driven functionalities, it helps companies identify brand advocates, oversee referral programs, and deliver personalized promotions based on customer data and behavioral insights. In addition, when integrated with Salesforce Marketing Cloud, Service Cloud, and Tableau, Loyalty Management provides a unified view of the customer, facilitating smooth interactions at every touchpoint. This holistic strategy not only strengthens customer loyalty but also contributes to sustainable growth for businesses over the long term. Ultimately, the platform positions brands to build lasting relationships with their customers, ensuring they remain engaged and satisfied.

Media

Media

Integrations Supported

Salesforce
Salesforce Customer 360
Salesforce Marketing Cloud
Salesforce Service Cloud
Tableau

Integrations Supported

Salesforce
Salesforce Customer 360
Salesforce Marketing Cloud
Salesforce Service Cloud
Tableau

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$20,000 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

inCust

Date Founded

2015

Company Location

United Kingdom

Company Website

incust.com/en/

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/marketing/loyalty-management/

Categories and Features

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Categories and Features

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Loyalty Management

CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
White Label

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