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What is interface.ai?

interface.ai is a leading AI banking platform that equips credit unions and community banks with intelligent agents for every major touchpoint. Its Voice AI replaces high call volumes with natural, automated support, consistently handling over half of customer calls without human intervention. Digital Chat AI agents extend this efficiency to online and mobile channels, providing personalized, conversational service while reducing call center strain. Employee AI transforms frontline staff operations by sourcing answers, completing backend tasks, and delivering contextual suggestions, resulting in tenfold productivity improvements. Fraud Prevention AI ensures member safety with advanced caller forensics and real-time threat detection, all without adding friction to the experience. The platform’s 40+ ready-made integrations with banking systems, CRMs, and payment gateways enable rapid deployment and instant operational benefits. interface.ai also offers industry-first performance-based pricing, so institutions only pay when measurable results are achieved. Award-winning managed services ensure seamless onboarding, while customers maintain the ability to make adjustments independently once live. Already trusted by over 100 credit unions and banks, it has supported 1.5 billion conversations and protected 16 million members. By uniting efficiency, security, and member satisfaction, interface.ai empowers financial institutions to innovate without compromise.

What is Leaping AI?

Leaping AI is a robust voice AI platform designed to automate customer and sales support for businesses with high call volumes, handling up to 70% of calls while ensuring 90% customer satisfaction. The platform features human-like voice agents that can handle complex tasks and workflows, continuously improving over time. With an intuitive interface, users can quickly set up multi-stage agents using simple English prompts to define behaviors and transitions. The platform supports various languages such as English, German, Spanish, and Arabic, and integrates effortlessly into business infrastructures using API connectors. All calls are recorded, and businesses can review and analyze them directly within the platform for ongoing optimization.

Media

Media

Integrations Supported

Fiserv
GROW with SAP
HubSpot CRM
Salesforce Anywhere
Zendesk
novomind iSHOP

Integrations Supported

Fiserv
GROW with SAP
HubSpot CRM
Salesforce Anywhere
Zendesk
novomind iSHOP

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$1000/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

interface.ai

Date Founded

2016

Company Location

United States

Company Website

interface.ai

Company Facts

Organization Name

Leaping AI

Date Founded

2023

Company Location

United States

Company Website

www.leapingai.com

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Banking

ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Fraud Detection

Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval

Online Banking

Brokerage
Cash Management
Chat / Messaging
Credit Card Management
Electronic Statements
Fraud Detection
Loan Management
Marketing Automation
Retail Banking
Single Sign On
Transaction Monitoring

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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