ip·Solis vs. ManageEngine ADSelfService Plus

ip·Solis gives employees a clean self-service portal to request the IT they need — VDIs, shared desktops, applications, licenses or hardware — while IT keeps full control through configurable approval workflows and automated provisioning. It is the lean, self-hosted alternative to heavyweight suites like Ivanti and ServiceNow: focused on IT self-service and asset lifecycle instead of a sprawling ITSM monolith, and deployable in an afternoon via Docker. Managers approve in one click; multi-approver quorums, conditional rules and out-of-office delegation keep requests moving. Approved orders are fulfilled automatically by PowerShell runbooks across Active Directory, SCCM, XenServer/XCP-ng and VMware vSphere — no manual ticket handling. Every asset stays auditable from request to decommissioning, with access certification for ISO 27001/SOX/PCI, an append-only audit log, and cost reporting that tracks spend by provider, consuming team and department. Single sign-on works with any OIDC provider (Entra ID, Okta and more), and automated offboarding via SCIM and HR webhooks revokes access the moment someone leaves. It runs entirely on your own infrastructure — on-prem or air-gapped, no data sent to a vendor cloud, no telemetry. Free for private use and 30-day evaluation; any organizational use — including public-sector bodies and non-profit organizations — requires a commercial license.

Password reset tickets are a common issue that troubles both IT teams and end users alike. To maintain productivity, IT departments often prioritize more critical tasks, pushing less urgent issues, such as password resets, further down the queue. If not handled swiftly, password reset tickets can lead to significant costs for organizations. Research indicates that nearly 30 percent of all help desk inquiries stem from forgotten passwords. Large enterprises have reportedly invested over $1 million to manage and resolve issues related to password resets. Regularly updating passwords is a valuable practice that can mitigate the risk of cyberattacks stemming from compromised credentials. To bolster security, experts advise that administrators implement policies mandating regular password changes and establish expiration timelines for passwords. By doing so, organizations can enhance their overall security posture while minimizing the burden on their IT teams.