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What is ip·Solis?

ip·Solis gives employees a clean self-service portal to request the IT they need — VDIs, shared desktops, applications, licenses or hardware — while IT keeps full control through configurable approval workflows and automated provisioning. It is the lean, self-hosted alternative to heavyweight suites like Ivanti and ServiceNow: focused on IT self-service and asset lifecycle instead of a sprawling ITSM monolith, and deployable in an afternoon via Docker. Managers approve in one click; multi-approver quorums, conditional rules and out-of-office delegation keep requests moving. Approved orders are fulfilled automatically by PowerShell runbooks across Active Directory, SCCM, XenServer/XCP-ng and VMware vSphere — no manual ticket handling. Every asset stays auditable from request to decommissioning, with access certification for ISO 27001/SOX/PCI, an append-only audit log, and cost reporting that tracks spend by provider, consuming team and department. Single sign-on works with any OIDC provider (Entra ID, Okta and more), and automated offboarding via SCIM and HR webhooks revokes access the moment someone leaves. It runs entirely on your own infrastructure — on-prem or air-gapped, no data sent to a vendor cloud, no telemetry. Free for private use and 30-day evaluation; any organizational use — including public-sector bodies and non-profit organizations — requires a commercial license.

What is AptEdge?

AptEdge is an enterprise AI platform designed to automate complex B2B technical support, improve ticket resolution, and reduce the need for engineering escalations. The software uses specialized AI models and a reasoning engine that investigates technical issues across multiple enterprise systems rather than relying exclusively on individual knowledge base searches. Its unified knowledge index combines support tickets, product documentation, historical resolutions, engineering issues, source code repositories, and internal communications into a searchable information layer. Integrations with Salesforce, ServiceNow, Zendesk, Jira, Confluence, Slack, GitHub, and other applications allow the platform to retrieve relevant information without requiring organizations to replace their existing support infrastructure. Autonomous Support Response can investigate incoming tickets, identify potential root causes, locate known fixes, and generate customer-facing responses based on verified information. Organizations can configure runbooks that determine which issues the AI may resolve independently, when human approval is required, and when tickets should be escalated. Support Engineer Assist provides technical support representatives with cited answers, troubleshooting guidance, and relevant product information directly within their existing workflows. Knowledge Gap Analysis identifies missing documentation, detects duplicate knowledge articles, and generates content to address recurring questions and unresolved support issues. Customer Self Service enables organizations to deliver contextual technical assistance through embedded applications, customer portals, and chat interfaces before customers submit support requests. The AptEdge MCP Server exposes its knowledge index and reasoning capabilities to compatible external AI agents, allowing developers to build custom support automation workflows using the Model Context Protocol.

Media

Media

Integrations Supported

Microsoft Teams
ServiceNow
Active Directory
Azure Key Vault
CyberArk Conjur
Keycloak
Microsoft Entra ID
Microsoft Graph
Microsoft Sentinel
Prometheus
SAP SuccessFactors
VMware vSphere
XenServer

Integrations Supported

Microsoft Teams
ServiceNow
ChatGPT
Jira
Microsoft SharePoint
Model Context Protocol (MCP)
Notion
Salesforce
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

From €1,488/year (free up to 2
ip·Solis is source-available under the XenPool Commercial Source License — not open source. Free for productive use with up to 25 active users, including commercial use (plus private use, 30-day evaluation and non-productive research/teaching); no license file required. Above 25 active users a commercial license applies, in volume bands: 26–75 users €1,488/year, 76–250 users €2,988/year, larger volumes on request. Self-hosted via Docker Compose; B2B only.
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

On-Prem
Linux

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

XenPool GmbH

Date Founded

2013

Company Location

Germany

Company Website

www.ipsolis.com

Company Facts

Organization Name

AptEdge

Company Website

www.aptedge.io

Categories and Features

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Cost Tracking
IT Service Management
Inventory Management
Requisition Management

Categories and Features

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