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What is ip·Solis?

ip·Solis is a robust, self-hosted platform that oversees the entire lifecycle of IT assets, merging self-service functionalities with automation to connect a CMDB, IAM/HR systems, and provisioning runbooks seamlessly. Employees benefit from a straightforward self-service portal that leverages Entra ID SSO for easy requests of Virtual Desktop Instances (VDIs), shared desktops, Software as a Service (SaaS), and more, while managers can approve these requests effortlessly with a click, featuring options like multi-approver quorums, conditional rules, and delegation for when team members are out of the office. Automated provisioning is made possible through chained PowerShell 7 runbooks, which integrate smoothly with Active Directory, SCCM, XenServer, and VMware, ensuring a streamlined process. The platform excels in comprehensive asset management throughout their entire lifecycle, offering flexibility for pooled or personal assignments, quota management, expiration tracking, and recycling workflows. Built-in compliance features safeguard access certification in line with standards such as ISO 27001, SOX, and PCI, alongside an append-only audit log, SCIM 2.0 support, and automated offboarding through HR webhooks. Moreover, the cost reporting capabilities allow organizations to monitor expenditures by provider, consumer, and department, yielding critical insights into how resources are allocated. With its API-first design, ip·Solis can be implemented swiftly within a single afternoon using Docker, applicable both on-premises and in air-gapped settings, rendering it an ideal solution for organizations aiming to enhance their IT asset management processes. This adaptability not only empowers businesses to respond rapidly to evolving requirements but also ensures they maintain thorough oversight of their IT resources. Ultimately, ip·Solis stands out as a comprehensive tool that significantly enhances operational efficiency and governance in IT asset management.

What is Broadcom Service Desk Manager?

Broadcom Service Desk Manager is an enterprise IT service management solution designed to streamline support operations, improve issue resolution times, and enhance digital experiences for both support analysts and end users. As a core component of the Broadcom Service Management portfolio, the platform delivers collaborative, mobile-enabled, and automation-driven capabilities that help organizations modernize IT support processes across complex enterprise environments. The solution features the xFlow Analyst Experience, which provides contextual workspaces, personalized tools, and application launchers that help analysts work more efficiently and improve support quality. Service Point offers a user-friendly, search-centric self-service portal that allows employees and customers to independently access services, support resources, and knowledge content without requiring traditional ticket submissions. Service Desk Manager also integrates NLP-driven ticket categorization, automated workflows, remote troubleshooting, chat functionality, and intelligent support automation to accelerate incident management and improve customer experiences. The platform’s robust Configuration Management Database (CMDB) and integrated change management capabilities support root cause analysis, lifecycle orchestration, and improved visibility into enterprise infrastructure relationships. Mobile accessibility allows both analysts and end users to interact with support services anytime and anywhere using virtually any device. The solution also provides advanced business analytics through embedded dashboards, reporting tools, cost analysis features, and business metrics libraries that help organizations monitor performance and make data-driven decisions. Broadcom supports the platform with professional services, partner programs, educational resources, community forums, and technical support to help organizations maximize the effectiveness of their IT service management strategies.

Media

No images available

Media

Integrations Supported

Axonius
Chronicle SOAR
OpsHub
UniAgent

Integrations Supported

Axonius
Chronicle SOAR
OpsHub
UniAgent

API Availability

Has API

API Availability

Has API

Pricing Information

€2,988/year (commercial lic)
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

XenPool GmbH

Date Founded

2013

Company Location

Germany

Company Website

xenpool.de

Company Facts

Organization Name

Broadcom

Date Founded

1991

Company Location

United States

Company Website

www.broadcom.com/products/software/service-management/service-desk-manager

Categories and Features

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

Categories and Features

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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