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Ratings and Reviews 0 Ratings
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ip·Solis is a robust, self-hosted platform that oversees the entire lifecycle of IT assets, merging self-service functionalities with automation to connect a CMDB, IAM/HR systems, and provisioning runbooks seamlessly. Employees benefit from a straightforward self-service portal that leverages Entra ID SSO for easy requests of Virtual Desktop Instances (VDIs), shared desktops, Software as a Service (SaaS), and more, while managers can approve these requests effortlessly with a click, featuring options like multi-approver quorums, conditional rules, and delegation for when team members are out of the office. Automated provisioning is made possible through chained PowerShell 7 runbooks, which integrate smoothly with Active Directory, SCCM, XenServer, and VMware, ensuring a streamlined process. The platform excels in comprehensive asset management throughout their entire lifecycle, offering flexibility for pooled or personal assignments, quota management, expiration tracking, and recycling workflows. Built-in compliance features safeguard access certification in line with standards such as ISO 27001, SOX, and PCI, alongside an append-only audit log, SCIM 2.0 support, and automated offboarding through HR webhooks. Moreover, the cost reporting capabilities allow organizations to monitor expenditures by provider, consumer, and department, yielding critical insights into how resources are allocated. With its API-first design, ip·Solis can be implemented swiftly within a single afternoon using Docker, applicable both on-premises and in air-gapped settings, rendering it an ideal solution for organizations aiming to enhance their IT asset management processes. This adaptability not only empowers businesses to respond rapidly to evolving requirements but also ensures they maintain thorough oversight of their IT resources. Ultimately, ip·Solis stands out as a comprehensive tool that significantly enhances operational efficiency and governance in IT asset management.
What is Broadcom Service Desk Manager?
Broadcom Service Desk Manager is an enterprise IT service management solution designed to streamline support operations, improve issue resolution times, and enhance digital experiences for both support analysts and end users. As a core component of the Broadcom Service Management portfolio, the platform delivers collaborative, mobile-enabled, and automation-driven capabilities that help organizations modernize IT support processes across complex enterprise environments. The solution features the xFlow Analyst Experience, which provides contextual workspaces, personalized tools, and application launchers that help analysts work more efficiently and improve support quality. Service Point offers a user-friendly, search-centric self-service portal that allows employees and customers to independently access services, support resources, and knowledge content without requiring traditional ticket submissions. Service Desk Manager also integrates NLP-driven ticket categorization, automated workflows, remote troubleshooting, chat functionality, and intelligent support automation to accelerate incident management and improve customer experiences. The platform’s robust Configuration Management Database (CMDB) and integrated change management capabilities support root cause analysis, lifecycle orchestration, and improved visibility into enterprise infrastructure relationships. Mobile accessibility allows both analysts and end users to interact with support services anytime and anywhere using virtually any device. The solution also provides advanced business analytics through embedded dashboards, reporting tools, cost analysis features, and business metrics libraries that help organizations monitor performance and make data-driven decisions. Broadcom supports the platform with professional services, partner programs, educational resources, community forums, and technical support to help organizations maximize the effectiveness of their IT service management strategies.
Media
No images available
Integrations Supported
Axonius
Chronicle SOAR
OpsHub
UniAgent
API Availability
Has API
API Availability
Has API
Pricing Information
€2,988/year (commercial lic)
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
XenPool GmbH
Date Founded
2013
Company Location
Germany
Company Website
xenpool.de
Company Facts
Organization Name
Broadcom
Date Founded
1991
Company Location
United States
Company Website
www.broadcom.com/products/software/service-management/service-desk-manager
Categories and Features
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
Categories and Features
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal