ip·Solis vs. Customermates

SearchUnify is an enterprise Agentic AI platform that connects fragmented enterprise knowledge and deploys autonomous AI agents to handle customer support operations from first contact to resolution. At its core, the platform is powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), Agentic RAG, and the SCORE (Contextual Relevance Engine) framework, enabling accurate, grounded responses drawn from unified enterprise data. The product suite spans five core tools. Cognitive Search retrieves contextually relevant answers across distributed knowledge sources. SearchUnifyGPT™ generates cited AI responses at every support touchpoint. SUVA, the virtual assistant, handles multi-turn conversations autonomously. Knowbler supports knowledge capture, structuring, and surfacing at the point of need. Agent Helper delivers next-best-action recommendations to support agents during live case resolution. Extending these capabilities, the Agentic AI Suite comprises eight AI agents: AI Support Agent for self-service resolution, AI SupportPlus Agent for autonomous CRM ticket handling, AI Classification Agent for case tagging and routing, AI Escalation Manager for escalation risk prediction, AI Knowledge Agent for automated content creation and gap detection, AI Competency Agent for L2 technical workflow resolution, AI Agent Partner for real-time agent guidance, and AI Case Quality Auditor for evaluating every closed case. SearchUnify supports BYOLLM for LLM flexibility, Model Context Protocol (MCP) for secure system connectivity, and a governance layer covering role-based access control, PII masking, and ISO 27001, HIPAA, and SOC 2 compliance. The platform connects with 100+ enterprise tools including Salesforce, Zendesk, and ServiceNow.

Bacula Enterprise provides backup and recovery for enterprise, HPC, defense, government and research environments. Developed by Switzerland-based Bacula Systems, it protects physical, virtual, container, database, SaaS and cloud workloads from one platform. Support data sovereignty with on-premises deployment without mandatory cloud control planes, call-home licensing or continuous internet access. Retain control over backup location, infrastructure, encryption keys and recovery procedures. Strengthen ransomware resilience with physically air-gapped tape, offline copies, immutable storage options, encryption, MFA, access controls and file integrity verification. For petabyte-scale HPC datasets, HPC Accelerator, parallel processing and Lustre, GPFS and ZFS integrations help protect large file populations. Use disk, tape, object storage and cloud targets, with no licensing charges based on protected data volume. VM coverage includes VMware vSphere/ESXi, Hyper-V, Proxmox, Nutanix AHV, XenServer, XCP-ng, KVM, QEMU, Libvirt, Red Hat Virtualization, OpenStack, Amazon EC2 and Azure VMs. Protect Kubernetes, OpenShift and Docker containers. Database coverage includes Oracle, SQL Server, PostgreSQL, MySQL, Percona for MySQL, MariaDB, SAP HANA, Sybase ASE, IBM Db2, MongoDB and InterSystems IRIS, plus Amazon RDS integration. Other workloads include Hadoop HDFS, Microsoft 365 and Google Workspace. BWeb administration, scheduling, monitoring, reporting, deduplication and compression simplify operations. Restore files, application data, VMs and supported bare-metal systems. Its open-core architecture combines Bacula's open-source foundation with enterprise-only plugins, security features, management tools and commercial support. Configure plugins, retention policies, storage and support to match your security requirements and recovery objectives. Contact Bacula Systems for a demonstration or evaluation.

If your employee details are spread across spreadsheets, emails and disconnected apps, Breathe brings them together. It's a UK HR platform launched in 2012 for small and medium-sized businesses. More than 17,000 of them use it, along with over 1,000 UK HR consultancies. Three everyday HR problems Breathe fixes Information everywhere: one central, accurate record for every employee. Endless chasing: staff book leave, sign documents electronically and follow shared workflows. A small HR team: start with the essentials and add more as you grow. The essentials: Core HR Store records and documents securely, manage holiday and leave, track sickness and absence, and let staff update their own details. Collect e-signatures, set goals, run one-to-ones and reviews, and spot trends with built-in reports. Optional extras Rota, Time and Attendance: plan shifts and track hours Expenses: claims, receipts and manager sign-off Recruitment: advertise roles and follow each candidate Health and Safety: risk assessments, incidents and compliance evidence e-Learning: assign UK-specific courses and see who's completed what Breathe is also building an AI Assistant to answer HR and policy questions, and plans to launch payroll in late 2026. Who gets the most from it UK organisations with up to 200 people, particularly charities, schools, healthcare, retail, start-ups and professional services firms with lean HR. If you need multinational payroll, global compliance or enterprise workforce planning, weigh it up first. Pricing, support and security Plans start from £24 a month for your whole organisation, with no long-term contracts or hidden fees. Try it free for 14 days, with UK-based support from setup onwards. Breathe holds ISO 27001 and ISO 42001 accreditation and keeps your data in UK data centres, protected by encryption and access controls.

Serviceaide offers a user-friendly service management solution that can be deployed in a matter of weeks instead of taking months. You will experience a tangible return on investment with minimal administrative costs and swift implementation. This adaptable platform can be utilized either on-premises or through cloud services. Built on ITIL best practices, Serviceaide encompasses all the essential components your team needs. You have the flexibility to choose the environment that aligns with your technological, infrastructural, and compliance requirements. Furthermore, Serviceaide stands out as a comprehensive and cost-effective option, equipping IT personnel with the necessary tools to handle everything from ticketing to incident, change, and asset management efficiently. In addition to its robust functionalities, Serviceaide includes a virtual agent, self-service portals, and AI-driven features to enhance both analyst and user productivity. By automating processes across technical workflows and business services, organizations can significantly boost their operational agility. This makes Serviceaide not just a solution, but a strategic partner in driving business success.

Strengthen your organization's security posture and simplify compliance with major regulatory standards like ISO 27001, GDPR, and HIPAA using Proton's software-based VPN solution. Designed for easy and seamless integration with your existing infrastructure, Proton VPN for Business provides a flexible and scalable way to protect your organization. All our plans use strong encryption algorithms such AES-256 or ChaCha20 to keep your data secure in transit. You can further enhance your company's endpoint security with enforced two-factor authentication (2FA) and effortless single sign-on (SSO) user access. And with full support for SCIM, you can seamlessly automate provisioning and user management across your organization. With the Proton VPN Professional plan, you can assign dedicated VPN servers and Gateways (logical groupings of dedicated servers), and segment access based on each individual's role or department to ensure employees only connect to the resources they need. This approach enhances both security and operational efficiency across distributed teams and hybrid environments. Proton VPN is part of a suite of open source end-to-end encrypted tools created by the team behind Proton Mail. Backed by a large global server network, our platform delivers high-speed (up to 10 Gbps) connections and trustworthy privacy protection, making it ideal for businesses of all sizes that prioritize data security and compliance.

Denodo is an enterprise data management platform designed to deliver live, unified, governed, and business-ready data for AI agents, analytics, applications, and self-service users. It uses logical data management to connect information across hybrid, multi-cloud, on-premises, SaaS, lakehouse, and third-party environments without moving or duplicating data. The platform helps organizations break down data silos by creating a single trusted access layer over distributed systems. Denodo supports trustworthy AI by giving agents real-time situational awareness, relevant enterprise context, consistent semantics, and compliance guardrails. Its zero-copy approach helps organizations reduce data replication, simplify integration, and avoid delays caused by traditional pipeline-heavy architectures. The platform also provides a personalized data marketplace where users can search, discover, prepare, and use governed data with less IT involvement. Denodo’s governance capabilities enforce consistent policies across cloud and on-premises environments while supporting fine-grained oversight, lineage, and compliance controls. Its real-time query optimization allows teams to make decisions using current data while keeping infrastructure costs under control. Business-contextual semantics help tailor data delivery for different roles, use cases, applications, and AI models. Denodo can support use cases such as AI agents and apps, lakehouse optimization, real-time operations, data products, and enterprise self-service analytics. With faster insight delivery, stronger governance, and trusted data access, Denodo helps organizations create a reliable foundation for agentic AI and modern data-driven operations.

Hostaway stands out as an exceptional vacation rental platform that seamlessly connects with various channels while providing robust support. It is user-friendly and empowers property managers with sophisticated solutions that enhance operational flexibility. The platform features a comprehensive dashboard and a mobile application, enabling users to oversee all facets of their marketing, sales, and accounting processes. Hostaway members enjoy premium partnerships with well-known channels such as VRBO, Booking.com, and Airbnb. Additionally, they have the ability to handle complex configurations, granting them unparalleled control and assurance that only Hostaway can provide. Designed with teamwork in mind, Hostaway simplifies staff training, boosts business efficiency, and fosters employee satisfaction. The system includes a booking engine, a customizable WordPress website, and a variety of marketing and sales tools to optimize direct bookings. Furthermore, Hostaway boasts an array of industry-leading property management systems (PMS) and channel managers, along with seamless integration with over 40 software vendors, making it a comprehensive solution for modern property management.

Haast is the AI engine for marketing compliance, built for enterprise marketing, legal, and compliance teams. It deploys AI agents that automate manual compliance work across the entire content lifecycle - from pre-publication review and approvals to continuous monitoring of live websites, social media, and partner channels. Unlike traditional compliance tools, Haast learns your organization’s unique risk tolerance and applies it consistently across all content, channels, and teams. This enables marketers to self-serve compliance and resolve issues before publishing, while giving legal teams faster, more reliable oversight without becoming a bottleneck. Haast analyzes text, images, PDFs, video, and web content to identify real regulatory and brand risks, providing clear, actionable fixes. It supports both pre-launch checks and always-on monitoring, helping enterprises detect issues early and reduce exposure to regulatory fines or reputational damage. Built for complex, regulated environments like financial services, retail, telecommunications and gaming, Haast adapts to internal policies, approval workflows, and evolving regulatory requirements across regions and business units. By embedding directly into end-to-end workflows, it replaces slow, manual review processes with scalable, automated compliance infrastructure. The result is faster go-to-market, reduced compliance risk, and a more efficient way for marketing and legal teams to work together.

Password reset tickets are a common issue that troubles both IT teams and end users alike. To maintain productivity, IT departments often prioritize more critical tasks, pushing less urgent issues, such as password resets, further down the queue. If not handled swiftly, password reset tickets can lead to significant costs for organizations. Research indicates that nearly 30 percent of all help desk inquiries stem from forgotten passwords. Large enterprises have reportedly invested over $1 million to manage and resolve issues related to password resets. Regularly updating passwords is a valuable practice that can mitigate the risk of cyberattacks stemming from compromised credentials. To bolster security, experts advise that administrators implement policies mandating regular password changes and establish expiration timelines for passwords. By doing so, organizations can enhance their overall security posture while minimizing the burden on their IT teams.

Eventgroove provides a platform for event organizers, as well as national and international non-profits, to effectively market and sell tickets for their virtual, hybrid, and in-person events online. With our advanced fundraising features and top-notch eCommerce solutions, you will have all the resources needed to successfully bring your event to life without incurring any platform fees. Our user-friendly solutions streamline the entire event management process for you and your team, making it easier than ever to coordinate all aspects of your event. Additionally, Eventgroove ensures that you can focus on creating a memorable experience for your attendees.