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What is Taridium ipbx?

The Taridium IPBX represents a cutting-edge VoIP PBX solution that replaces traditional hardware systems with a software-based alternative. It functions effortlessly on standard server setups or through cloud services while avoiding the burden of additional licensing fees. An End User Panel is available, allowing users to manage their extensions effectively, including actions like handling calls through an operator console, checking voicemail, configuring call forwarding, and setting up spontaneous phone conferences, among other functionalities. Users can tailor their extension settings to forward calls during specified times by linking their iCalendar feed or by selecting preferred caller IDs from a provided list. Additionally, each user receives a meet-me style conference room, which helps in eliminating scheduling issues and allows for real-time management of conference calls, with handy options to mute or remove participants as necessary. Inviting additional participants is made easy; one simple click prompts the system to dial them directly, sidestepping the complexities of tedious login steps. This innovative system transforms the user experience by providing intuitive controls and unmatched flexibility, ultimately boosting communication efficiency and collaboration. Moreover, its ability to integrate with existing tools and workflows further enhances its appeal to businesses looking for seamless connectivity.

What is ObserveCTI?

ObserveCTIâ„¢ simplifies management by providing your organization with a quality assurance tool that offers selective and smart voice and data recordings without the need for a specialized voice logger. The system organizes and stores all recordings for easy future access, which can be done from your computer, a remote site, the internet, or any touchtone phone. Supervisors have the ability to oversee multiple locations through their computers, allowing for centralized management of audits within the organization. Furthermore, ObserveCTIâ„¢ enables contact center supervisors to evaluate agents using a fully integrated auditing feature specifically designed to meet your business's unique criteria. With just a single click, supervisors can simultaneously listen to and analyze recorded calls and screens, streamlining the evaluation process. Once the session is completed, they can provide feedback, save the audit, or forward it to the agent or management for additional review, thus ensuring a thorough assessment. This effective system not only boosts accountability but also significantly enhances the quality of service provided. Moreover, the ease of access and comprehensive review capabilities contribute to continuous improvement and operational efficiency within the workplace.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$199 one-time payment
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Taridium

Date Founded

2006

Company Location

United States

Company Website

www.taridium.com

Company Facts

Organization Name

Cacti

Company Website

www.cacticom.com

Categories and Features

PBX

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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