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What is kama.ai?

kama.ai is a Responsible AI Agent platform that provides organizations with a more accurate, accountable, and safe way to use AI. It supports training, compliance guidance, internal support, customer service, and specialized community needs. Unlike generic GenAI tools that create answers probabilistically, kama.ai combines deterministic Knowledge Graph AI with governed Generative AI and Trusted Collections. Trusted Collections is a RAG-based technology that helps reduce hallucinations on the generative side while giving AI Agents a reliable source of approved, accurate, and brand-safe information. This solution is a composite technology, specifically called GenAI’s Sober Second Mind™. In this case the sober element is the deterministic AI which guides and orchestrates the AI Agents to ensure hallucinations, and information sourced from nefarious sites, does NOT creep into your data or answers. kama.ai is designed for situations where answers need to be accurate, traceable, brand-safe, and aligned with approved source material. Human experts and Knowledge Managers can curate content, review AI-generated drafts, manage knowledge domains, and improve responses over time. This creates a governed-in-advance approach to AI, instead of relying on corrections after something has already gone wrong. kama.ai is especially well suited for knowledge-heavy organizations, training programs, compliance environments, Indigenous and community-focused initiatives, HR support, education, research, and other use cases where trusted and brand-safe information matters. By focusing on Responsible AI use and delivery, kama.ai helps organizations adopt AI more readily. This improves access to knowledge, reduces repetitive workloads, and provides more consistent support to the people who rely on their expertise. Think kama.ai for trusted AI, governed knowledge, and answers your organization is willing to stand behind.

What is Ada?

Ada is the omnichannel AI platform for customer service, built to automate, scale, and elevate the customer experience across every channel. Since 2016, Ada has powered over 5.5 billion interactions for global brands like Square, Pinterest, Canva, and monday.com, helping them deliver faster, more efficient, and more personalized support experiences. With Ada, organizations can transform customer service operations with generative AI agents that act as always-on, multilingual team members, resolving up to 83% of inquiries instantly across voice, messaging, and email. AI Voice eliminates wait times and replaces frustrating IVR menus with natural, conversational support. AI Messaging delivers consistent, personalized experiences across web, mobile, social, and SMS. AI Email turns inboxes into automated resolution engines, instantly handling up to 70% of customer emails. Ada empowers enterprises with complete visibility, control, and governance over their AI strategy. Its platform is HIPAA, SOC 2, and GDPR compliant, ensuring industry-leading security and data protection. With Ada Playbooks, companies can automate complex SOP workflows such as refunds, billing adjustments, and trial extensions while maintaining accuracy and brand consistency. Built for enterprise scale, Ada integrates seamlessly into existing systems through robust APIs and out-of-the-box connectors. Businesses can coach AI agents, measure ROI through CSAT, NPS, and resolution rates, and continuously optimize performance. By consolidating support across channels, Ada breaks down silos, reduces operational costs, and empowers teams to focus on high-value interactions. From fast-growing startups to global enterprises, Ada enables organizations to deliver efficient, high-quality, human-like support at scale without compromising compliance, brand tone, or customer trust.

Media

Media

Integrations Supported

Facebook Messenger
5X
Amazon Web Services (AWS)
Bluefish
Buffer Editor
ChatGPT
CodeConvert
CodePeer
Intercom
Matia
Microsoft Copilot
Microsoft SharePoint
Morphic
Oracle Cloud Infrastructure
Overleaf
Refraction
Salesforce Agentforce Service
WhatsApp
Zendesk Chat
Zendesk Sell

Integrations Supported

Facebook Messenger
5X
Amazon Web Services (AWS)
Bluefish
Buffer Editor
ChatGPT
CodeConvert
CodePeer
Intercom
Matia
Microsoft Copilot
Microsoft SharePoint
Morphic
Oracle Cloud Infrastructure
Overleaf
Refraction
Salesforce Agentforce Service
WhatsApp
Zendesk Chat
Zendesk Sell

API Availability

Has API

API Availability

Has API

Pricing Information

$399 per month (plus setup)
Price is for one Virtual Agent (VA). A kama DEI VA can address 10,000 Q&A in a month. This is around the same volume that a human agent can address in a 8h x 5day shift pattern, in a month. An additional VA benefit, is that this volume can be spread over a 24x7 monthly period as required. This does not occur with a human agent where 4 agents are required to cover a 24x7 monthly period.
Free Version
Free Trial Offered?

Pricing Information

Ada offers conversation-based pricing. You’re charged based on how many conversations your AI agent handles, regardless of outcome. It’s a simple consumption model that measures usage, and offers economies of scale.
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

kama.ai

Date Founded

2014

Company Location

Canada

Company Website

kama.ai/

Company Facts

Organization Name

Ada.cx

Date Founded

2016

Company Location

Canada

Company Website

www.ada.cx

Categories and Features

AI Chatbots

kama.ai's AI Chatbots utilize advanced conversational agents that provide dependable interactions for both customer-facing and internal processes, avoiding the unpredictability often associated with standard LLM chatbots. Our deterministic AI, built on a Knowledge Graph framework, guarantees that every response from the chatbot aligns with your specific business rules, policies, and brand identity. Additionally, our governed AI effectively manages complex scenarios and seamlessly escalates to human agents when it encounters uncertainties. Enhance your operational efficiency through conversational automation across support, sales, HR, and operations with AI agents that your organization can rely on and manage. This solution is particularly suited for mid-market manufacturers, municipalities, colleges and universities, and professional service providers seeking bots that deliver precision and accountability rather than mere speculation.

AI Tools

Kama.ai's AI Tools enhance your team's capabilities by complementing human skills rather than substituting them. Our deterministic AI agents function under a Human-in-the-Loop framework, ensuring that employees retain authority while automating repetitive tasks like analysis, research, and decision-making support. With a foundation rooted in Knowledge Graph AI and governed generative AI, our solutions guarantee precision without misleading outputs. This allows your workforce to concentrate on delivering valuable insights and strategic decisions instead of getting bogged down by routine work. Specifically designed for mid-sized manufacturers, local governments, educational institutions, and professional services, our tools increase efficiency while safeguarding essential institutional knowledge and maintaining employee autonomy.

Chatbot

kama.ai offers advanced chatbots that integrate deterministic AI agents with regulated generative AI technologies and smart automation where necessary. This system incorporates Human-in-the-Loop methodologies to ensure precise and progressively enhancing conversational interactions. Built on a foundation of a Knowledge Graph AI, kama.ai guarantees that every reply is rooted in validated information, with governed AI managing complexities safely. Your organization retains oversight, allowing for the refinement of bot responses through feedback mechanisms that enhance accuracy over time. Unlike probabilistic large language model (LLM) AI that can be prone to generating false information, kama's agents benefit from human insights. This solution is particularly suited for mid-market manufacturers, local governments, educational institutions, and professional services that require chatbots capable of becoming more effective with use, while also valuing employee expertise and organizational knowledge.

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Kama.ai's Conversational AI platform offers a seamless and reliable dialogue experience, utilizing a blend of deterministic knowledge graph AI and regulated generative AI technologies. In contrast to traditional LLM-only AI solutions that may generate inaccuracies, our innovative hybrid architecture emphasizes your established knowledge base, activating AI features only when deemed safe and within specific parameters. This approach ensures dependable and responsible interactions, safeguarding your brand reputation and compliance standards. Perfect for customer support, internal assistance, and industries with strict regulatory requirements, kama.ai is designed for organizations seeking trustworthy conversational agents that can be relied upon by both customers and employees.

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Conversational Marketing

kama.ai offers a Conversational Marketing platform designed to effectively engage both prospects and customers through precise, brand-consistent dialogue that fosters genuine conversions. Our innovative combination of Knowledge Graph AI and regulated generative AI guarantees that every interaction aligns with your brand messaging, adheres to compliance standards, and supports your sales strategy. This approach eliminates the hallucination issues commonly associated with LLM-only systems. Present your brand in a true and reliable manner, ensuring that responses remain uniform; whether a question is asked 60, 100, or even 1000 times, the answers remain consistent each time. Streamline the processes of lead qualification, nurture dialogues, and enhance customer engagement while preserving brand integrity and accountability. This platform is specifically designed for mid-market B2B and professional services companies aiming to enhance personalized outreach without compromising message control or adhering to regulatory requirements.

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Conversational Support

kama.ai's Conversational Support solution streamlines the resolution of inquiries for both customers and employees by prioritizing verified answers. Utilizing a unique hybrid Knowledge Graph framework, our deterministic AI technology effectively removes the uncertainties associated with LLM-exclusive AI systems. This leads to reduced support expenses and enhances customer satisfaction ratings. Our platform can automatically handle standard queries, smartly escalate intricate issues through seamless human intervention, and equip your team with reliable, justifiable responses. It is an ideal choice for mid-sized businesses, manufacturers, local governments, and professional service providers looking to lower support costs while maintaining high standards of resolution quality and accountability.

Natural Language Processing

The NLP engine developed by kama.ai drives this Deterministic AI, providing a language comprehension system that removes the inaccuracies often found in conventional LLM AI solutions. By employing a combined method of Knowledge Graph AI and supervised Generative AI (allowing clients to select their preferred LLM models), the kama.ai platform first transforms your organization’s essential knowledge into a structured format before activating NLP in a controlled and safe manner. This approach guarantees that all responses are precise, accountable, and defensible. It is ideally suited for industries with strict regulations, professional services, manufacturing, and mid-market enterprises, where the risk of providing incorrect information is significant. Achieve dependable and consistent language understanding while maintaining your brand's integrity.

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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