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Ratings and Reviews 0 Ratings
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What is kjello?
kjello specializes in Managed IT services designed specifically for small to mid-sized enterprises, acting as a full-service IT department. Their intuitive self-service portal enables employees to easily request devices, software, and access with just a few clicks, while the onboarding and offboarding processes are efficiently reduced to mere minutes. The platform offers a wide range of features, including firewall and network management, backup solutions, server support, and telephony services such as 3CX and Placetel, alongside endpoint detection and response (EDR) and management for Microsoft 365 and Google Workspace. All services are securely hosted in Germany, ensuring compliance with GDPR regulations and the use of multi-factor authentication for increased security. Customers benefit from expert support staff, who maintain an impressive average first response time of only 4 minutes and a high satisfaction rating of 4.9 out of 5. Founded in 2004 by hagel IT-Services GmbH in Hamburg, kjello has a dedicated team of 32 professionals and has successfully assisted over 150 businesses. Their transparent pricing model includes CORE, PLUS, and PROJECTS tiers to meet various client needs effectively. This well-rounded strategy enables kjello to address the diverse requirements of its clients, guaranteeing exceptional IT support and customer satisfaction. Additionally, the company continuously seeks to innovate and enhance its service offerings to stay ahead in a competitive market.
What is Broadcom Service Desk Manager?
Broadcom Service Desk Manager is an enterprise IT service management solution designed to streamline support operations, improve issue resolution times, and enhance digital experiences for both support analysts and end users. As a core component of the Broadcom Service Management portfolio, the platform delivers collaborative, mobile-enabled, and automation-driven capabilities that help organizations modernize IT support processes across complex enterprise environments. The solution features the xFlow Analyst Experience, which provides contextual workspaces, personalized tools, and application launchers that help analysts work more efficiently and improve support quality. Service Point offers a user-friendly, search-centric self-service portal that allows employees and customers to independently access services, support resources, and knowledge content without requiring traditional ticket submissions. Service Desk Manager also integrates NLP-driven ticket categorization, automated workflows, remote troubleshooting, chat functionality, and intelligent support automation to accelerate incident management and improve customer experiences. The platform’s robust Configuration Management Database (CMDB) and integrated change management capabilities support root cause analysis, lifecycle orchestration, and improved visibility into enterprise infrastructure relationships. Mobile accessibility allows both analysts and end users to interact with support services anytime and anywhere using virtually any device. The solution also provides advanced business analytics through embedded dashboards, reporting tools, cost analysis features, and business metrics libraries that help organizations monitor performance and make data-driven decisions. Broadcom supports the platform with professional services, partner programs, educational resources, community forums, and technical support to help organizations maximize the effectiveness of their IT service management strategies.
Media
No images available
Integrations Supported
Axonius
Chronicle SOAR
OpsHub
UniAgent
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
hagel IT-Services GmbH
Date Founded
2004
Company Location
Germany
Company Website
www.kjello.de
Company Facts
Organization Name
Broadcom
Date Founded
1991
Company Location
United States
Company Website
www.broadcom.com/products/software/service-management/service-desk-manager
Categories and Features
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
Categories and Features
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal