Ratings and Reviews 10 Ratings

Total
ease
features
design
support

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Zendesk Reviews & Ratings
    7,600 Ratings
    Company Website
  • Guru Reviews & Ratings
    3,514 Ratings
    Company Website
  • ClickLearn Reviews & Ratings
    65 Ratings
    Company Website
  • Partful Reviews & Ratings
    17 Ratings
    Company Website
  • CallHub Reviews & Ratings
    422 Ratings
    Company Website
  • WaitWell Reviews & Ratings
    148 Ratings
    Company Website
  • Epsilon3 Reviews & Ratings
    262 Ratings
    Company Website
  • Jotform Reviews & Ratings
    7,150 Ratings
    Company Website
  • flowdit Reviews & Ratings
    21 Ratings
    Company Website
  • Thinkific Reviews & Ratings
    567 Ratings
    Company Website

What is livepro?

Livepro serves as the perfect Knowledge Management solution tailored for Customer Service and Experience. This versatile platform can be utilized in a variety of environments, such as at service counters, in field operations, or for customer self-service applications. It is designed to enhance customer experience scores while simultaneously decreasing the time required for training new employees. Additionally, Livepro promotes compliance and boosts staff engagement, making it a comprehensive tool for customer experience management. Unlike traditional systems that rely on extensive and complicated documentation, Livepro prioritizes delivering concise answers to agents. Its robust functionalities, including efficient search capabilities and straightforward process guidance, facilitate this approach. The user-friendly interface of Livepro minimizes the need for extensive training, which in turn fosters greater staff confidence and elevates customer satisfaction levels. By leveraging Livepro, businesses can achieve a remarkable 25% reduction in average handling time (AHT) and a decrease in call transfers by up to 35%. As a result, companies experience improved staff engagement and shorter onboarding times. Furthermore, the platform enhances compliance and mitigates risk through its authored content and SOC-certified secure data features. With Livepro, organizations are well-equipped to deliver exceptional customer service while optimizing operational efficiency.

What is Oracle Knowledge Management?

Oracle Knowledge Management facilitates the efficient and consistent delivery of information across multiple channels. This innovative solution accelerates issue resolution for call center agents, while also allowing customers to effortlessly access the information they need, leading to increased customer satisfaction and loyalty. Speed up the creation of resources that benefit both your clients and call center personnel. With an easy-to-use authority tool and extensive media support, you can swiftly generate knowledge articles and other relevant materials to ensure that answers are readily available where they are required. Achieve enhanced efficiency and scalability through user-friendly point-and-click custom templates tailored for announcements, FAQs, guides, and more. Collaborate with a wide array of content contributors to build an exemplary knowledge database. Furthermore, empower your subject matter experts to review, comment on, and approve content updates through a streamlined workflow engine that adeptly manages the content creation process. This collaborative method not only improves the quality of your knowledge base but also encourages greater participation among team members, ultimately driving continuous improvement in service delivery. By fostering this environment, organizations can cultivate a culture of knowledge sharing that benefits everyone involved.

Media

Media

Integrations Supported

Genesys Cloud CX
Microsoft Teams
NICE CXone Mpower
Oracle Cloud CX
Oracle Intelligent Advisor
Oracle Service
Salesforce
Slack
V-Person
Zendesk

Integrations Supported

Genesys Cloud CX
Microsoft Teams
NICE CXone Mpower
Oracle Cloud CX
Oracle Intelligent Advisor
Oracle Service
Salesforce
Slack
V-Person
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

livepro

Date Founded

2001

Company Location

Australia | USA

Company Website

www.livepro.com

Company Facts

Organization Name

Oracle

Date Founded

1977

Company Location

United States

Company Website

www.oracle.com/cx/service/knowledge-management/

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Training

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce

Work Instructions

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Popular Alternatives

Universal Knowledge  Reviews & Ratings

Universal Knowledge

Knowledge Powered Solutions Ltd

Popular Alternatives

KnowledgeIQ Reviews & Ratings

KnowledgeIQ

Knosys
KnowledgeBase Reviews & Ratings

KnowledgeBase

LiveChat Software
ScreenSteps Reviews & Ratings

ScreenSteps

Blue Mango Learning Systems