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What is luminjo?

Luminjo is a user-friendly customer service platform designed to improve your capability to deliver outstanding support, whether you're working independently or as part of a larger team. It allows you to gather all customer inquiries in a single online hub, which simplifies management significantly. One of the greatest advantages is that luminjo requires no software downloads, making it accessible and convenient. The main focus of this platform is to facilitate excellent customer service in a streamlined manner. With luminjo, you have a centralized system for all customer inquiries, ensuring that every question is captured in one place. All interactions from your team and customers are neatly organized within your specific luminjo workspace, removing the hassle of juggling multiple applications. This streamlined approach helps you keep track of resolved inquiries, outstanding questions, and the measures taken to assist users. Moreover, luminjo provides complete visibility into the entire history of customer interactions, ensuring you are well-informed about all past communications when a customer contacts you. This thorough insight enables quicker resolutions and significantly boosts customer satisfaction, leading to a more efficient service experience overall. Additionally, the platform's intuitive design makes it easy for anyone to get started right away.

What is Cention Contact Center?

Boost the productivity of both agents and managers by equipping your support team with a fully integrated contact center and an all-encompassing communications platform. No matter if your team is stationed in an office or operating remotely, we have the perfect solution crafted to meet your specific requirements. Our system is equipped with cutting-edge features while remaining intuitive, allowing for seamless management of large volumes of customer inquiries. The Collaboration tool enables agents to stay connected and seek help from colleagues or outside specialists for more complex matters, all within one cohesive platform. You have the flexibility to easily access, personalize, and create your own FAQs to meet your demands. By creating a centralized knowledge base for your support staff, you will dramatically cut down on the time spent hunting for solutions. Additionally, managers can take advantage of a customizable analytics dashboard that processes all collected data reports, turning them into actionable insights that can refine your business strategies. This comprehensive solution not only makes enhancing overall support efficiency a likelihood but ensures it becomes a reality, paving the way for greater customer satisfaction and team success. Ultimately, the integration of these tools fosters an environment where both employees and customers thrive.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Asterisk
Jira
Microsoft Teams
Salesforce
Slack
Solvemate
Twilio

Integrations Supported

Amazon Web Services (AWS)
Asterisk
Jira
Microsoft Teams
Salesforce
Slack
Solvemate
Twilio

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Awelty

Company Location

France

Company Website

fr.luminjo.com

Company Facts

Organization Name

Cention Group

Date Founded

2000

Company Location

Malaysia

Company Website

www.cention.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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