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What is m-Power?

m-Power is a powerful low-code development platform designed for IT leaders at businesses who need to build custom web applications quickly, without the typical low-code limitations. Whether you’re a CIO looking to modernize aging systems, an IT Director facing app backlogs, or a Dev Manager with limited resources, m-Power gives your team the speed of low-code and the power of full-stack development. With m-Power, you can create enterprise-grade applications like customer portals, reporting dashboards, CRM systems, database front-ends, internal tools, and workflow systems, using your existing infrastructure and team. m-Power runs over your current databases, integrates seamlessly with your systems, and can be deployed on-premise or in the cloud. It’s designed to fit into your environment...not force you to replace it. What makes m-Power different? It’s one of the only low-code platforms that offers a perpetual license, a one-time cost that includes unlimited users, applications, and data. No monthly fees. No hidden scaling costs. You maintain full control and avoid the rising costs of subscription-based tools. Because m-Power generates standard, open code, your applications run independently and can be maintained outside the platform, which eliminates vendor lock-in. m-Power’s unique 4-step build process, customizable templates, and open architecture ensure rapid delivery without roadblocks. You’re never stuck. Anything you can imagine, you can build. And with access to expert support and consulting services, you’re never on your own. Whether you need help accelerating a project or want a turn-key solution, m-Power is more than just a tool, it’s a long-term partner. If your business needs agility, control, and scalability without ongoing license headaches, m-Power is the platform that delivers.

What is NiCE CXone Mpower?

NiCE CXone Mpower is an AI-powered customer experience platform built to unify and modernize CX operations. It combines experience automation, AI agents, workforce augmentation, and analytics in a single ecosystem. The platform is purpose-built for CX, using thousands of domain-specific AI models to deliver accurate, conversational interactions. NiCE enables organizations to automate customer journeys from intent recognition to fulfillment. Proactive AI agents engage customers throughout onboarding, service, and retention. The platform analyzes real customer conversations to uncover insights and optimize automation strategies. With an open and extensible architecture, NiCE integrates easily with existing enterprise systems. Its secure cloud foundation supports large-scale operations with high availability and compliance. Real-time dashboards provide visibility into performance, efficiency, and customer satisfaction. AI-enhanced voice capabilities remove language barriers across global interactions. NiCE delivers measurable results such as faster response times, higher CSAT, and increased operational efficiency. The platform empowers organizations to transition from manual processes to intelligent, AI-driven customer engagement.

Media

Media

Integrations Supported

Active Directory
Airkit
AmplifAI
CallFinder
Chatdesk
Cognigy.AI
Fuze
Gong
IBM Power Servers
Kore.ai
NetSuite CRM
OAuth
Oracle Cloud CX
QEval
Replicant
SAP CRM
Sapling AI Writing Assistant
ServiceNow
Sugar Sell
Surfly

Integrations Supported

Active Directory
Airkit
AmplifAI
CallFinder
Chatdesk
Cognigy.AI
Fuze
Gong
IBM Power Servers
Kore.ai
NetSuite CRM
OAuth
Oracle Cloud CX
QEval
Replicant
SAP CRM
Sapling AI Writing Assistant
ServiceNow
Sugar Sell
Surfly

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

mrc

Date Founded

1981

Company Location

United States

Company Website

www.mrc-productivity.com

Company Facts

Organization Name

NiCE

Date Founded

1986

Company Location

United States

Company Website

www.nice.com

Categories and Features

Application Development

Access Controls/Permissions
Code Assistance
Code Refactoring
Collaboration Tools
Compatibility Testing
Data Modeling
Debugging
Deployment Management
Graphical User Interface
Mobile Development
No-Code
Reporting/Analytics
Software Development
Source Control
Testing Management
Version Control
Web App Development

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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