mHelpDesk Reviews & Ratings

mHelpDesk

2.0 out of 5 stars

Ratings and Reviews 1 Rating

Total 2 out of 5 stars
ease 3 out of 5 stars
features 2 out of 5 stars
design 2 out of 5 stars
support 1 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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What is mHelpDesk?

Created with the specific requirements of service professionals in mind, mHelpDesk enables contemporary service providers to grow their businesses effectively. As a premier solution for field service software, it offers a wide range of automation tools that help organizations improve the management of their field staff, organize job schedules, track work orders, issue invoices, manage billing, and process payments more efficiently. This cutting-edge platform is crucial for any service-oriented company aiming to boost efficiency and simplify its operations, ensuring that service providers can focus more on delivering exceptional customer service. With its user-friendly features, mHelpDesk stands out as an indispensable asset for enhancing overall performance in the service industry.

What is SendWork?

For contractors running their own independent or small to medium-sized enterprises, a mobile contractor management application serves as a vital resource, enabling them to receive leads while they are on-site. With the ability to send estimates to clients simply by using a phone number, they can ensure rapid communication and quick response times. Invoicing clients globally becomes effortless with a variety of payment methods available, such as credit card transactions, Venmo, Cash App, Zelle, PayPal, ACH, wire transfers, and checks. This arrangement not only fosters better organization but also significantly improves customer engagement. Furthermore, contractors have the ability to track their working hours and bill clients accurately, while also assigning tasks to their team members in real-time. The inclusion of GPS location services enhances visibility into the locations of field workers, allowing for better management and coordination. This all-encompassing set of tools not only empowers contractors to optimize their operational efficiency but also elevates client satisfaction, ultimately contributing to their long-term success. By leveraging these resources, contractors can effectively streamline their processes and focus on delivering high-quality service.

Media

Media

Integrations Supported

PayPal
Birdeye
Google Analytics
Google Calendar
Google Workspace
Mailchimp
QuickBooks Online
QuickBooks Online Advanced
Square Appointments
Square POS
Square Payments
Square Payroll
Square for Retail
Stripe
Twilio
WordPress

Integrations Supported

PayPal
Cash App
Venmo
Zelle

API Availability

API Availability

Pricing Information

$99.00/month
Free Version
Free Trial Offered?

Pricing Information

$19.99 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

mHelpDesk

Date Founded

2009

Company Location

United States

Company Website

www.mhelpdesk.com

Company Facts

Organization Name

SendWork

Date Founded

2017

Company Location

United States

Company Website

sendwork.com

Categories and Features

Appliance Repair

Not specified

Business Management

Billing & Invoicing
Employee Management
Financial Management
Inventory Management
Time & Expense Tracking

Cleaning Services

Billing & Invoicing
Client Management
Dispatch Management
Job Management
Mobile Access
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Service History Tracking
Work Order Management

Contractor Management

Task Management
Work Hour Tracking

Equipment Maintenance

Customer Database
Dispatch Management
Equipment Tracking
Inventory Control
Job Management
Maintenance Scheduling
Warranty Tracking
Work Order Management

Field Service Management

Billing & Invoicing
Contact Database
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

HVAC

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

IT Service

Contract Management
IT Asset Management
Incident Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Landscape Management

Billing & Invoicing
Customer Database
Dispatch Management
Groundskeeping
Inventory Control
Irrigation Tracking
Job Management
Landscape Design
Mobile Access
Quotes / Estimates
Routing
Scheduling & Appointments
Work Order Management

Maintenance Management

Asset Tracking
Billing & Invoicing
Calibration Management
Dispatch Management
Inventory Control
Inventory Management
Key & Lock Management
Mobile Access
Planning Calendar
Predictive Maintenance
Preventive Maintenance
Scheduling
Service History Tracking
Technician Management
Work Order Management

Oil and Gas

Equipment Management
Inventory Management
Scheduling
Work Order Management

Plumbing

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Scheduling

Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Management
Employee Scheduling
Facility Scheduling
Group Scheduling
Multi-Location
Online Scheduling
Payment Processing
Real-time Scheduling
Reservations
Room Booking Management

Security System Installer

Billing & Invoicing
Customer Management
Inventory Management
Job Costing
Lead Management
Quotes / Estimates
Scheduling
Work Order Management

Service Dispatch

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Work Order

Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Work Schedule Makers

Not specified

Categories and Features

Carpet Cleaning

Billing & Invoicing
Customer Management
Dispatch Management
Mobile Access
Online Booking
Scheduling
Work Order Management

Cleaning Services

Billing & Invoicing
Dispatch Management
Job Management
Mobile Access
Routing
Scheduling

Contractor Management

Contractor Database
Task Management
Work Hour Tracking

Field Service Management

Billing & Invoicing
Contact Database
Customer Database
Dispatch Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Handyman

Billing & Invoicing
Dispatch Management
Mobile Payments
Payment Processing
Quotes / Estimates
Time Tracking
Work Order Management

Home Services

Not specified

HVAC

Billing & Invoicing
Customer Database
Dispatch Management
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Work Order Management

Landscape Management

Billing & Invoicing
Customer Database
Dispatch Management
Groundskeeping
Inventory Control
Irrigation Tracking
Job Management
Mobile Access
Plant Database
Quotes / Estimates
Routing
Scheduling & Appointments
Work Order Management

Locksmith

Billing & Invoicing
CRM
Dispatch Management
GPS Tracking
Inventory Management
Mobile Access
Payment Processing
Scheduling
Work Order Management

Pet Grooming

Appointment Reminders
Appointment Scheduling
Billing & Invoicing
Client Management
Inventory Management
Mobile Grooming
Recurring Appointments
Staff Management

Pool Service

Billing & Invoicing
Customer Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Work Order Management

Roofing

Billing & Invoicing
Commercial / Industrial
Dispatch Management
Quotes / Estimates
Scheduling

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