mSPA vs. Aoikumo

Your front desk staff will be empowered to streamline appointment scheduling, create reminder cards for clients, modify appointment timings, handle payments, provide insights about your offerings, print consent forms along with pre and post treatment instructions, check clients’ upcoming appointments, and monitor outstanding balances—all from a unified interface. In addition, they will be alerted on clients' birthdays, enabling personalized interactions. It is essential to provide your team with a detailed script outlining your services, complete with descriptions, treatment guidelines, and established procedures. This preparation ensures they have instant access to crucial information, allowing them to confidently respond to potential client inquiries and significantly enhance the client experience. With these tools at their fingertips, your team can deliver outstanding service and cultivate a friendly atmosphere that encourages client loyalty and satisfaction.

Effortlessly manage and organize appointments by either staff members or rooms to eliminate any potential double bookings. Each appointment can be assigned a unique color, allowing for a clear and easy-to-read visual representation of the available beauticians for the day. The system also supports the allocation of payments to specific services, which aids in calculating staff commissions, while enabling partial payments and managing redemption limits effectively. It automatically streamlines the tracking and administration of both retail and salon products (Consumables), ensuring efficient oversight. Stock transfers between outlets can be managed seamlessly, along with monitoring cost pricing to ensure accurate billing across various locations. Customers will benefit from automated SMS alerts and calendar reminders that sync directly to their smartphones, keeping them informed about their upcoming appointments. You can establish the sales and service incentives for hands-on performance once, allowing Aoikumo to manage the ongoing processes. Our platform accommodates up to ten different sales commission structures and three distinct hands-on incentives customized for various staff levels, ensuring accurate commission distribution. Furthermore, this all-encompassing approach not only simplifies operational tasks but also significantly boosts customer satisfaction through effective communication and engagement. In doing so, it fosters stronger relationships between staff and customers, ultimately enhancing the overall salon experience.