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What is mSPA?

Your front desk staff will be empowered to streamline appointment scheduling, create reminder cards for clients, modify appointment timings, handle payments, provide insights about your offerings, print consent forms along with pre and post treatment instructions, check clients’ upcoming appointments, and monitor outstanding balances—all from a unified interface. In addition, they will be alerted on clients' birthdays, enabling personalized interactions. It is essential to provide your team with a detailed script outlining your services, complete with descriptions, treatment guidelines, and established procedures. This preparation ensures they have instant access to crucial information, allowing them to confidently respond to potential client inquiries and significantly enhance the client experience. With these tools at their fingertips, your team can deliver outstanding service and cultivate a friendly atmosphere that encourages client loyalty and satisfaction.

What is mSPA?

The personnel at your front desk can adeptly handle appointments, generate reminder cards for clients, rearrange bookings, process payments, communicate details about your services, print consent forms and treatment protocols, find a client’s next appointment, and check their unpaid balance, all through one user-friendly platform. Furthermore, they will get alerts for client birthdays, adding a special touch to your service experience. With the marketing tools offered by mSPA®, you will have the ability to make informed advertising choices by evaluating the origins of your referrals. By analyzing trends over various time frames, you can discern which products and services are worth promoting or discontinuing. In addition, just as you assess staff booking rates after consultations, you can create reports on clients who attended consultations but did not make any bookings, allowing you to reach out proactively via calls or emails to encourage them to schedule appointments. This all-encompassing strategy not only optimizes your operational processes but also fosters greater client engagement and loyalty, ultimately leading to a more successful practice. By focusing on these aspects, you ensure that your business remains competitive and responsive to client needs.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$20 per user per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Mack Software

Company Website

www.macksoftware.com/mspareg.html

Company Facts

Organization Name

Aesthetic Marketing Concepts

Company Website

www.aesmark.com

Categories and Features

Medical Spa

Appointment Management
Before & After Pictures
Client Management
Gift Card Management
HIPAA Compliant
Inventory Management
Package Creation

Salon

Appointment Management
Booth Rental
Client Profiles
Employee Management
Inventory Management
Loyalty Program
Multi-Location
Payroll Management
Point of Sale (POS)
Recurring Appointments

Categories and Features

Medical Spa

Appointment Management
Before & After Pictures
Client Management
Gift Card Management
HIPAA Compliant
Inventory Management
Package Creation

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