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What is miOnCall?

Amtelco is dedicated to providing exceptional communication solutions specifically designed for call centers, healthcare organizations, and automated notification systems. Healthcare facilities and providers around the world turn to 1Call to fulfill their needs for medical call centers, staff scheduling, call management, secure messaging, voice processing, conference calls, and urgent alerts. Thanks to consistently high customer satisfaction, 1Call earns regular recommendations from hospitals to other healthcare organizations. Although the process of finding the right contact center or call center software may appear overwhelming, it doesn’t have to be. The call-handling system is fundamental to your operations, making it essential to choose a robust platform that enhances both communication and processes, thereby improving the overall customer experience while reducing stress for agents. An effective communication solution not only promotes operational efficiency but also fosters trust and reliability among healthcare professionals, ensuring a seamless flow of information that is vital for patient care. By prioritizing these aspects, organizations can significantly improve their service delivery in a competitive environment.

What is 1Call?

To improve the overall experience for patients by refining communication strategies and operational workflows, it is crucial to engage call centers in this process. The representatives at hospital call centers act as a key link between patients and healthcare providers in different departments. Our customized software solutions cater to healthcare institutions of all sizes, effectively tackling the communication hurdles faced by the industry. Organizations that implement our hospital call center services report reduced wait times for callers, more streamlined interactions with on-call staff, and enhanced handling of urgent calls thanks to the capabilities of 1Call software. Furthermore, healthcare professionals gain advantages from our secure messaging system, telehealth options, and smooth EMR integrations, which not only boost operational efficiency but also help minimize alarm fatigue in bustling healthcare settings. By utilizing these innovative tools, hospitals can foster a communication strategy that is not only more responsive but also centered around the needs of patients, ultimately leading to improved satisfaction and care outcomes. This commitment to enhancing communication will pave the way for a more effective healthcare delivery system.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$175.00/year
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Amtelco

Date Founded

1976

Company Location

United States

Company Website

www.amtelco.com

Company Facts

Organization Name

1Call

Date Founded

1976

Company Location

United States

Company Website

www.1call.com

Categories and Features

Medical Scheduling

Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling

Scheduling

Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Management
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Interview Scheduling
Meeting Room Booking
Multi-Location
Online Scheduling
Payment Processing
Real-time Scheduling
Reservations
Resource Scheduling
Room Booking Management

Categories and Features

Appointment Reminder

Appointment Scheduling
Calendar Management
Call Reminders
Email Reminders
Online Booking
Payment Reminders
Recurring Appointments
Rescheduling
SMS Messaging
Two-Way Messaging

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Emergency Notification

Contact Management
Geo Targeting
Mass Notifications
Scenario Planning
Templates
Two-Way Communication

Medical Scheduling

Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling

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