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What is miOnCall?

Amtelco is dedicated to providing exceptional communication solutions specifically designed for call centers, healthcare organizations, and automated notification systems. Healthcare facilities and providers around the world turn to 1Call to fulfill their needs for medical call centers, staff scheduling, call management, secure messaging, voice processing, conference calls, and urgent alerts. Thanks to consistently high customer satisfaction, 1Call earns regular recommendations from hospitals to other healthcare organizations. Although the process of finding the right contact center or call center software may appear overwhelming, it doesn’t have to be. The call-handling system is fundamental to your operations, making it essential to choose a robust platform that enhances both communication and processes, thereby improving the overall customer experience while reducing stress for agents. An effective communication solution not only promotes operational efficiency but also fosters trust and reliability among healthcare professionals, ensuring a seamless flow of information that is vital for patient care. By prioritizing these aspects, organizations can significantly improve their service delivery in a competitive environment.

What is Shiftboard ScheduleFlex?

ScheduleFlex is an agile scheduling solution designed specifically for service-driven industries such as healthcare, public safety, call centers, and staffing firms. It enables managers to swiftly respond to changing workforce needs by facilitating immediate shift modifications and efficiently pairing them with available and qualified personnel. The system features robust scheduling capabilities that handle urgent modifications adeptly, addressing sudden employee absences and fluctuations in service demand. In addition, ScheduleFlex improves communication through mobile technology, ensuring that both managers and team members remain updated and connected, which is essential for seamless operations. By providing increased visibility into the pool of available and skilled workers, managers can better manage shift coverage while reducing overtime expenses, ultimately enhancing workforce productivity. This cutting-edge tool not only simplifies scheduling workflows but also contributes to the overall effectiveness of the organization. With its ability to adapt to real-time changes, ScheduleFlex positions businesses for greater success in a competitive landscape.

Media

Media

Integrations Supported

Bullhorn
SAP Store
Shift

Integrations Supported

Bullhorn
SAP Store
Shift

API Availability

Has API

API Availability

Has API

Pricing Information

$175.00/year
Free Trial Offered?
Free Version

Pricing Information

$2.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Amtelco

Date Founded

1976

Company Location

United States

Company Website

www.amtelco.com

Company Facts

Organization Name

Shiftboard

Date Founded

2002

Company Location

United States

Company Website

www.shiftboard.com

Categories and Features

Medical Scheduling

Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling

Scheduling

Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Management
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Interview Scheduling
Meeting Room Booking
Multi-Location
Online Scheduling
Payment Processing
Real-time Scheduling
Reservations
Resource Scheduling
Room Booking Management

Categories and Features

Employee Scheduling

Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

HCM

Nurse Scheduling

Float Pool Management
Online Scheduling
Overtime Calculation
Payroll Management
Predictive Analytics
Shift Dispatching / Messaging
Shift Scheduling
Shift Swapping
Skills Tracking
Vacation / Leave Tracking

Scheduling

Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Management
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Interview Scheduling
Meeting Room Booking
Multi-Location
Online Scheduling
Payment Processing
Real-time Scheduling
Reservations
Resource Scheduling
Room Booking Management

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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