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What is mobile claims?

The convenience offered by virtual diagramming, voice notes, photo documentation, and detailed pricing options places everything you require right at your fingertips. By effectively and accurately collecting claim details on-site, the need for follow-up visits is often eliminated, enabling adjusters to engage more meaningfully with policyholders throughout the settlement process. Claims can be documented, estimated, and finalized by adjusters in a few straightforward steps, resulting in settlements that are faster, more efficient, and more precise. The Mobile Claims platform allows estimates generated at the location to swiftly convert into finalized settlements. With the help of intelligent questionnaires, our technology produces customized, loss-specific estimates at a pace that far exceeds traditional methods. Designed for smooth integration, user training, and straightforward operation, this system significantly cuts down on the costs related to transitions while providing major benefits for carriers, adjusters, contractors, and policyholders alike. It is also packed with advanced features such as aerial imagery and measurement tools, 3D virtual diagramming capabilities, geospatial visualization, and video collaboration, making it a holistic solution for today’s claims processing needs. In addition to enhancing productivity, this cutting-edge approach also encourages improved communication and collaboration between all parties involved in the claims process. Ultimately, this innovative system sets a new standard for efficiency in the industry.

What is ClaimXperience?

Claims representatives now have the unprecedented chance to collaborate closely with policyholders throughout the claims process. By engaging policyholders more deeply, not only is customer satisfaction boosted, but it also aids in reducing the costs associated with managing claims. Nowadays, policyholders expect a high level of service that accommodates their availability rather than that of the representatives. When policyholders take an active role in every step of the claims process, their satisfaction significantly improves. Utilizing the ClaimXperience video collaboration tool provides the benefit of "eyes-on-site" from your office, facilitating effective triage and assessment of damage severity. This heightened accuracy allows for a greater number of claims to be resolved directly, thereby cutting down on expenses related to in-person visits. Additionally, when an on-site evaluation becomes necessary, you can guarantee that the appropriate expert is sent out from the start, further optimizing the process. This innovative approach ultimately cultivates a more effective and customer-oriented claims experience that meets the evolving needs of policyholders. As a result, both sides can enjoy a smoother interaction that builds trust and efficiency.

Media

Media

Integrations Supported

Hover
RoofScope

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Symbility Solutions

Date Founded

2002

Company Location

Canada

Company Website

www.symbilitysolutions.com/symbility-property/our-products/mobile-claims/

Company Facts

Organization Name

Xactware

Date Founded

1986

Company Location

United States

Company Website

www.xactware.com/en-us/solutions/policyholder-self-serve/claimxperience/overview/

Categories and Features

Claims Processing

Adjustor Management
Claim Resolution Tracking
Electronic Claims

Categories and Features

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