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What is mobileX-Dispatch?

mobileX-Dispatch consolidates all resources, the current planning overview, and system notifications for the dispatcher in a single interface. Users can customize their display, choosing to view orders as a map, calendar, Gantt chart, or list. By utilizing order data, mobileX-Dispatch identifies the necessary skills for each task. Dispatchers can easily check the availability of qualified technicians to complete the job from a curated list. The map feature indicates which technician is nearest to the job site, facilitating efficient allocation. Additionally, the dispatcher can arrange customer appointments through the "appointment" module. mobileX-Dispatch also presents all potential execution dates in a clear tabular format, allowing for better decision-making. Furthermore, dispatchers have the ability to set priorities based on factors like "additional travel times," "utilization," or "appointment," ensuring an optimized scheduling process. This comprehensive tool ultimately enhances the efficiency and effectiveness of dispatch operations.

What is Probook?

Probook is a cutting-edge dispatch solution driven by artificial intelligence, designed to enhance technician performance, improve dispatcher efficiency, and elevate customer service in the home services industry. By analyzing past sales data, the platform effectively matches technicians with the most suitable jobs, leading to increased sales and heightened customer satisfaction. It offers two levels of automation: the copilot mode, which aids dispatchers with real-time recommendations while ensuring their active involvement, and the autopilot mode, which automatically adjusts the dispatch board in real time, allowing a single dispatcher to manage over 20 technicians efficiently. Furthermore, Probook is equipped with tools such as proactive delay alerts, rescheduling suggestions, and an interactive revenue heatmap that identifies top sales achievers. Typically, users experience a 12% rise in sales and a 19% improvement in flip rates, all while maintaining a technician-to-dispatcher ratio of 20:1, showcasing the platform's profound effect on operational effectiveness and profitability. This innovative approach not only optimizes the dispatch workflow but also enables businesses to concentrate on expansion and enhance their overall service quality, setting the stage for sustained success in a competitive landscape.

Media

Media

Integrations Supported

NEXTAR
ServiceTitan

Integrations Supported

NEXTAR
ServiceTitan

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

mobileX

Date Founded

2000

Company Location

Germany

Company Website

www.mobilexag.de/en/software-for-resource-planning

Company Facts

Organization Name

Probook

Date Founded

2022

Company Location

United States

Company Website

www.probook.ai/

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Categories and Features

Service Dispatch

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

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