Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 3 Ratings

Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 4.5 out of 5 stars

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What is netinsight ITFM?

Netinsight ITFM offers a comprehensive approach to managing the entire workflow, starting from strategic planning and progressing through calculation, contract and SLA management involving both customers and suppliers, service catalog management, cost allocation, and culminating in online service procurement and reporting designed for internal management as well as external clients. With the implementation of netinsight ITFM, organizations can achieve transparent cost structures within their IT departments, allowing for effective management and control of products and services based on operational metrics while also significantly reducing both time and costs. The netinsight product family has proven its value across a wide range of industries, reinforcing our status as a pioneering leader in the market, as demonstrated by the sale of over 200,000 licenses. Our diverse clientele includes publicly traded global corporations and mid-sized businesses, highlighting the extensive applicability and trustworthiness of our solutions. By opting for netinsight ITFM, organizations are empowered to enhance operational efficiency and improve service delivery significantly. This versatility ensures that every client can tailor their IT management practices to meet their specific needs and objectives.

What is ManageEngine ServiceDesk Plus?

ServiceDesk Plus Cloud stands out as a premier online service desk software, designed for ease of use and powered by ManageEngine, the IT segment of Zoho. This SaaS solution enables organizations to deliver exceptional support services to their customers. With over 100,000 IT service desks globally leveraging this cloud-based ticketing platform, it streamlines the process of tracking and managing IT tickets, facilitating faster issue resolution and enhancing user satisfaction. Featuring ready-to-use ITIL workflows, the software allows for comprehensive management of the entire lifecycle associated with IT issues, problems, and projects. Users can establish support SLAs, define escalation procedures, and maintain compliance with organizational standards. Additionally, it automates the distribution, categorization, and classification of tickets, adhering to pre-established business rules. Timely notifications and alerts can be configured to promote prompt ticket resolution. By empowering users with greater control and minimizing the need for in-person visits, the platform includes a service catalog and self-service portal, enabling users to create and track their own tickets while also searching for potential solutions. This user-centric approach not only optimizes service delivery but also fosters an environment of self-sufficiency.

Media

Media

Integrations Supported

Integrations Supported

Azure Marketplace
Bizzy
Blink
Chronicle SOAR
EvidentHarbour
ManageEngine Applications Manager
ManageEngine Endpoint Central
ManageEngine Firewall Analyzer
ManageEngine Network Configuration Manager
ManageEngine OpManager Nexus
ManageEngine Patch Manager Plus
ManageEngine Vulnerability Manager Plus
Microsoft Outlook
Microsoft Teams
Site24x7
Wufoo
Zero Incident Framework
Zoho Assist
Zoho Voice
tenfold

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$120.00/year/user
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

netinsight

Company Website

www.nicetec.de/en/products/netinsight-itfm/netinsight-itfm-product-details/

Company Facts

Organization Name

ManageEngine

Company Location

India

Company Website

www.manageengine.com/products/service-desk/

Categories and Features

SLA Management

Not specified

Categories and Features

AI-Powered ITSM Tools

Not specified

Asset Tracking

Activity Tracking
Audit Trails
Barcoding / RFID
Depreciation Tracking
Disposal Tracking
Inventory Management
Service History

Contract Management

Buy Side (Suppliers)
Completion Tracking
Full Text Search
Government Contracts
Sell Side (Customers)

Help Desk

Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management

Incident Management

Ticket Management

Issue Tracking

Assignment Management
Dashboard
Issue Auditing
Issue Scheduling
Project Management
Recurring Issues
Task Management

IT Asset Management

Contract/License Management
Cost Tracking
Depreciation Management
Inventory Management
Supplier Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Self Service Portal

Project Management

Gantt Charts
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

SLA Management

Not specified

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