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What is oOrjit?

An Enterprise eCommerce Platform that is highly scalable will prepare your business for future challenges. oOrjit serves as a versatile, adaptable, and customizable solution for enhancing customer-merchant interactions. With oOrjit, you have the freedom to tailor your digital commerce workflow, design layout, pricing structures, and payment methods to suit your specific needs. No matter which sector you operate in, oOrjit presents the most effective business solutions available. The platform is designed to be adaptable, ensuring it meets the unique demands of any market or industry. By leveraging customer interactions and transaction data from the online store, oOrjit employs integrated AI and machine learning technologies to provide insightful recommendations for product upselling, cross-selling, and suggesting related items. Furthermore, oOrjit seamlessly integrates with third-party applications such as ERP, POS, and accounting systems through a REST API layer, facilitating near real-time, bi-directional communication. This capability ensures that all components of your business ecosystem work in harmony, enhancing overall operational efficiency.

What is involve.ai?

involve.ai presents a straightforward, no-code platform that effectively centralizes your disparate customer data into an all-encompassing early warning dashboard. This innovative solution empowers businesses to scale successfully without the necessity of hiring multiple Customer Success Managers or data analysts. By integrating all your disconnected information, you achieve total transparency into customer interactions, which in turn allows for an improved customer experience as you grow. The system also offers personalized action recommendations throughout the customer journey, guiding you in prioritizing which clients to engage with daily for a more proactive strategy. In addition, its sentiment analysis feature delivers accurate insights into customer well-being, helping to identify churn risks and potential upsell or cross-sell opportunities well in advance. Moreover, by utilizing historical data, the platform facilitates the creation of suggested segmentation and benchmarking practices, which are essential for pinpointing key leading indicators crucial to your business's prosperity. This holistic approach not only fosters a deeper understanding of customer needs but also positions your business for sustained success in a competitive landscape. Ultimately, harnessing this tool can significantly enhance your ability to meet and exceed customer expectations.

Media

Media

Integrations Supported

Box
Domo
Google Drive
Google Sheets
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira
Looker
Mailchimp
Microsoft Dynamics 365
SAP ERP
Salesforce
Snowflake
Zendesk

Integrations Supported

Box
Domo
Google Drive
Google Sheets
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira
Looker
Mailchimp
Microsoft Dynamics 365
SAP ERP
Salesforce
Snowflake
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

oOrjit

Date Founded

2009

Company Location

India

Company Website

www.oorjit.com

Company Facts

Organization Name

involve.ai

Date Founded

2019

Company Location

United States

Company Website

www.involve.ai/

Categories and Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Categories and Features

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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