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What is onQ?

Targeted at IT specialists, Quorum onQ is a server backup system that streamlines disaster recovery testing automation, oversees data deduplication, and detects as well as recovers from malware and viruses, among other functionalities. Additionally, it offers enhanced security measures to ensure data integrity and availability.

What is Scritch?

Scritch acts as an AI-driven recovery agent specifically designed for support and product teams in B2B software companies. Its software development kit (SDK) connects a failed action within an application to a recovery procedure that assesses the server's response and relevant read-only information. This method simplifies the problem for the user and gathers details that only they can provide. If changes are necessary, Scritch requests approval and confirms through code that the proposed solution is valid before informing the user to continue. Teams can also specify the tools and repair methods available to the agent. In situations where Scritch cannot resolve an issue, it generates a comprehensive report and case history for the support team, with the capability to easily hand off the case to relevant ticketing and messaging platforms. Common scenarios include challenges such as declined invoices, failed imports or uploads, session expirations, and access issues. Notably, this product is dedicated to tackling technical obstacles in B2B applications and deliberately avoids consumer-focused tasks like appealing social media bans or moderating content, thereby reinforcing its commitment to improving operational effectiveness in the business landscape. This ensures that organizations can rely on Scritch to streamline their troubleshooting processes and enhance user experience efficiently.

Media

Media

No images available

Integrations Supported

Canary Digital Tipping
Docyt
Inn-Flow

Integrations Supported

Discord
Intercom
Jira
Linear
Slack
Zendesk

API Availability

API Availability

Has API

Pricing Information

$300.00/month
Pricing differ based on your IT environment, deployment method and size of data protected. Please contact QuorumLabs directly for pricing details.
Free Trial Offered?

Pricing Information

$0.25/recovery
The first 25 recoveries are free with no card required. After adding a card, recoveries remain free for 14 days; afterward, successful recoveries cost $0.25 each. No per-seat charge or monthly minimum; a monthly spend cap is set by the customer ($50 default). Enterprise plans are priced by recovery volume and can run on the customer's servers.
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Not specified

Training Options

Not specified

Company Facts

Organization Name

QuorumLabs

Date Founded

2006

Company Location

United States

Company Website

quorum.com/product

Company Facts

Organization Name

Okapi Works

Company Location

Belgium

Company Website

scritch.xyz/

Categories and Features

Business Continuity

Backup Log
Backup Scheduling
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Multiple System Support
Remote Server Options
Secure Data Storage
Web Access / Restoration

Data Recovery

Web Access / Restoration
Backup Log
Backup Scheduling
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Multiple System Support
Remote Server Options
Secure Data Storage

Categories and Features

Customer Service

Not specified

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