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What is opcycWFM?

Our workforce management solution allows your organization to optimize its essential resources in a more streamlined, cost-efficient, and employee-focused manner, significantly reducing the manual, labor-intensive nature of administrative duties. Service centers of varying sizes in over 15 countries depend on our opcycWFM software to effectively oversee, plan, and regulate employee assignments, even in challenging circumstances, while placing a strong emphasis on employee preferences and requirements. opcycWFM provides comprehensive support for your planning, monitoring, and staffing processes. This all-inclusive workforce management tool empowers you to manage the daily operational cycle intelligently, requiring minimal adjustments due to its unique configurability. For those seeking a workforce management provider that genuinely comprehends your daily operational needs, opcycWFM is undoubtedly the right choice. Its user-friendly interface, along with its powerful features, makes it an exceptional option for organizations focused on maximizing efficiency and enhancing employee satisfaction. As a result, choosing opcycWFM can lead to improved overall productivity and a more harmonious work environment.

What is Intradiem?

Intradiem stands out as the sole workforce management platform that ensures tangible outcomes while enhancing customer service. Our innovative technology functions as an automated supervisor for call centers, activating rules in real-time based on current operational conditions. It is responsible for executing over 1.2 billion automated tasks each year, contributing to significant savings of over $160 million for our clients in just the last two years. With its unique capabilities, Intradiem empowers organizations to optimize their workforce efficiency like never before.

Media

Media

Integrations Supported

Integrations Supported

Thrive Global

API Availability

API Availability

Pricing Information

$5.95 per user per month

Pricing Information

$0
For more information, please call us at 678-356-3500.
Free Trial Offered?

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

opcyc GmbH

Date Founded

2011

Company Location

Germany

Company Website

opcyc.de/opcyc/de/

Company Facts

Organization Name

Intradiem

Date Founded

1995

Company Location

United States

Company Website

intradiem.com

Categories and Features

Call Center

Not specified

Workforce Management

Performance Appraisal
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Categories and Features

Call Center

Blended Call Center
Database
Escalation Management
Inbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics

Robotic Process Automation (RPA)

Analytics
Attended Automation

Workforce Management

Scheduling
Skills Tracking
Time & Attendance

Workforce Optimization (WFO)

Performance Management
Real-time Guidance
Reporting
Workforce Management
eLearning

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