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What is plusoft Omni CRM?

A recent study published by the Harvard Business Review indicates that a notable 73% of shoppers utilize both online and offline channels during their purchasing journeys. This trend compels businesses to provide a uniform experience across all avenues. To meet this demand, it is essential for organizations to operate a reliable and current system that tracks the complete history of customer interactions. Utilizing plusoft Omni CRM serves as an excellent approach to achieving a cohesive experience by bringing together customer data. This advanced technology not only scales effectively but also adeptly manages various workflows across multiple channels while integrating seamlessly with pre-existing legacy systems. Additionally, the urgency for improved communication between healthcare providers and patients has grown, especially in light of social distancing practices, leading to an increased dependence on solutions that centralize user information to guarantee superior care and engagement. This evolving landscape underlines the critical need for businesses to adopt digital solutions as a fundamental part of their customer service strategies, ensuring that all interactions are both efficient and meaningful.

What is CRM Software™?

CRM Software™ equips businesses with a customer-centric strategy by thoroughly recording every detail of client transactions. This all-encompassing documentation allows for a detailed examination of the customer's entire journey with the business, unveiling unique patterns in their behavior. By nurturing robust customer relationships and encouraging loyalty, CRM Software™ emerges as an ideal tool for improving customer engagement. It supports tailored marketing initiatives that boost customers' willingness to spend, ultimately enhancing the value gained from these relationships over time. Moreover, CRM Software™ utilizes a hybrid model to gather customer profiles, regardless of whether they shop in brick-and-mortar stores, online, or through other avenues. In addition, this software integrates smoothly with IVR systems and call centers, ensuring that every customer interaction is recorded across all communication channels, thus elevating the overall customer experience. This comprehensive strategy not only enhances service delivery but also enables businesses to proactively understand and fulfill customer demands, leading to a more satisfying shopping experience. Such capabilities make CRM Software™ an indispensable asset for any company aiming to thrive in a competitive market.

Media

Media

Integrations Supported

Exelysis Contact Center

Integrations Supported

Exelysis Contact Center

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Plusoft

Date Founded

1988

Company Location

Brazil

Company Website

plusoft.com/en/produtos/omni/

Company Facts

Organization Name

CRM Software Pty Ltd

Company Location

Australia

Company Website

www.crmsoftware.com.au

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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