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What is plusoft Omni CRM?

A recent study published by the Harvard Business Review indicates that a notable 73% of shoppers utilize both online and offline channels during their purchasing journeys. This trend compels businesses to provide a uniform experience across all avenues. To meet this demand, it is essential for organizations to operate a reliable and current system that tracks the complete history of customer interactions. Utilizing plusoft Omni CRM serves as an excellent approach to achieving a cohesive experience by bringing together customer data. This advanced technology not only scales effectively but also adeptly manages various workflows across multiple channels while integrating seamlessly with pre-existing legacy systems. Additionally, the urgency for improved communication between healthcare providers and patients has grown, especially in light of social distancing practices, leading to an increased dependence on solutions that centralize user information to guarantee superior care and engagement. This evolving landscape underlines the critical need for businesses to adopt digital solutions as a fundamental part of their customer service strategies, ensuring that all interactions are both efficient and meaningful.

What is Locally?

Over 500 brands worldwide rely on Locally to seamlessly integrate their online and offline retail experiences. By utilizing Locally's advanced tools, which leverage real-time local inventory, businesses can enhance their customers' shopping experiences and ensure a cohesive omnichannel journey. Today, shoppers are not merely choosing between online and brick-and-mortar options; they are blending both, positioning Locally as an ideal ally for strategies that harmonize these channels. The increasing trend of consumers researching products online before heading to a local store is becoming more prevalent among buyers. Locally plays a pivotal role in effectively facilitating the online-to-offline transition, making it indispensable for any omnichannel, multichannel, or unified-commerce strategy. With our outstanding tools, businesses can offer customers immediate access to local inventory via their websites, which significantly boosts online-to-offline sales, decreases customer drop-off rates, and fosters greater shopper loyalty over time. In this rapidly changing retail environment, adopting such innovative solutions is vital for maintaining a competitive edge and fulfilling evolving consumer demands. As the landscape continues to shift, brands that invest in these resources will be better positioned to thrive.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Plusoft

Date Founded

1988

Company Location

Brazil

Company Website

plusoft.com/en/produtos/omni/

Company Facts

Organization Name

Locally

Date Founded

2014

Company Location

United States

Company Website

join.locally.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Store Locator

Analytics
Automatic Location Detection
Directions
Distance Calculation
Event Promotions
Mapping
Product Search Filtering
Promotions / Coupons
Search
White Label

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