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What is plusoft Omni CRM?

A recent study published by the Harvard Business Review indicates that a notable 73% of shoppers utilize both online and offline channels during their purchasing journeys. This trend compels businesses to provide a uniform experience across all avenues. To meet this demand, it is essential for organizations to operate a reliable and current system that tracks the complete history of customer interactions. Utilizing plusoft Omni CRM serves as an excellent approach to achieving a cohesive experience by bringing together customer data. This advanced technology not only scales effectively but also adeptly manages various workflows across multiple channels while integrating seamlessly with pre-existing legacy systems. Additionally, the urgency for improved communication between healthcare providers and patients has grown, especially in light of social distancing practices, leading to an increased dependence on solutions that centralize user information to guarantee superior care and engagement. This evolving landscape underlines the critical need for businesses to adopt digital solutions as a fundamental part of their customer service strategies, ensuring that all interactions are both efficient and meaningful.

What is Omnia?

Omnia is a dynamic platform that facilitates the Digital Transformation of your business, promoting innovation while maximizing revenue opportunities and minimizing costs. It provides a modern multichannel and omnichannel experience for your clients, all backed by strong security protocols. By integrating your current legacy systems, products, and external services into a cohesive interface, Omnia ensures a smooth and consistent experience for both internal teams and external partners. You can quickly implement pre-configured business applications that can be customized to fit your operational requirements perfectly. This rapid deployment capability significantly boosts your business's growth potential. Furthermore, Omnia protects the value of your IT investments by supporting a wide range of legacy systems available in the marketplace, allowing you to transition smoothly without losing existing value. Its design also helps to reduce financial burdens and diminish the risks associated with your digital transformation efforts, paving the way for continuous innovation in your product offerings. Additionally, the scalable features of Omnia evolve alongside your business, ensuring that you remain competitive in a fast-changing market environment. As a result, Omnia not only enhances operational efficiency but also positions your enterprise for sustained success.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Plusoft

Date Founded

1988

Company Location

Brazil

Company Website

plusoft.com/en/produtos/omni/

Company Facts

Organization Name

Fisa Group

Company Website

www.fisagrp.com/en/omnia

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Financial Services

Analytics
Branch Optimization
Channel Management
Compliance Management
Customer Engagement
Performance Management
Risk Management

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