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What is plusoft Omni CRM?
A recent study published by the Harvard Business Review indicates that a notable 73% of shoppers utilize both online and offline channels during their purchasing journeys. This trend compels businesses to provide a uniform experience across all avenues. To meet this demand, it is essential for organizations to operate a reliable and current system that tracks the complete history of customer interactions. Utilizing plusoft Omni CRM serves as an excellent approach to achieving a cohesive experience by bringing together customer data. This advanced technology not only scales effectively but also adeptly manages various workflows across multiple channels while integrating seamlessly with pre-existing legacy systems. Additionally, the urgency for improved communication between healthcare providers and patients has grown, especially in light of social distancing practices, leading to an increased dependence on solutions that centralize user information to guarantee superior care and engagement. This evolving landscape underlines the critical need for businesses to adopt digital solutions as a fundamental part of their customer service strategies, ensuring that all interactions are both efficient and meaningful.
What is SmarterCommerce Ecommerce?
The increasing interest in digital commerce among B2B and B2C consumers places a considerable obligation on businesses to adapt their sales channels to exceed customer expectations. Consequently, organizations need to pursue a comprehensive commerce solution that effectively addresses the requirements of all sales channels in a fluid and unified way. SmarterCommerce is meticulously crafted to leverage connectivity and integration to elevate customer satisfaction. By enabling enhanced management of the customer experience, it optimizes the value derived from each interaction through real-time integration with JD Edwards. Utilizing JD Edwards as the foundation for commerce can pave the way for a faster return on investment and outstanding results. SmarterCommerce promptly integrates your JD Edwards business information and workflows by capitalizing on the benefits of seamless integration. By delivering an extraordinary experience at every step of the buying process and across multiple sales channels, companies can engage and retain their customers effectively. In today’s market, where customers engage in person, over the phone, or online, they expect top-notch service and flexible options that align with their individual preferences. Fulfilling these demands is crucial for nurturing enduring relationships and securing repeat business, making it imperative for companies to stay ahead of customer needs. Ultimately, the ability to provide a tailored and responsive shopping experience will set successful businesses apart in a competitive landscape.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Plusoft
Date Founded
1988
Company Location
Brazil
Company Website
plusoft.com/en/produtos/omni/
Company Facts
Organization Name
Premier Group Consulting
Date Founded
1994
Company Location
United States
Company Website
www.smartercommerce.net
Categories and Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Categories and Features
eCommerce
CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates