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What is portea?

Portea is a comprehensive cloud-based solution designed for managing properties and communities, specifically catering to residential buildings and gated neighborhoods. It enables effortless communication between residents, management teams, and security or lobby personnel through online and mobile workflows. Residents can utilize the platform to register visitors, create QR codes or access codes, receive delivery alerts, reserve shared facilities, stay updated on community news, pose questions, and participate in virtual meetings. At the same time, front-desk staff can confirm visitor arrivals, track parcel deliveries and vehicle entries, and review digital activity logs. Administrators enjoy robust oversight of resident records, access permissions, communication channels, service requests, amenity management, and meeting logistics through a user-friendly web interface. Furthermore, the system simplifies payment transactions and connects with compatible intercoms, access control systems, and gate operations, allowing communities to effectively coordinate their operations and security measures. The platform also offers dedicated mobile applications for both residents and staff, fostering a greater sense of community engagement and boosting operational efficiency. This integrated property management approach not only enhances the living experience for residents but also alleviates the administrative burden on management teams, promoting a more harmonious community environment. Ultimately, Portea's features create a cohesive and streamlined living experience that benefits everyone involved.

What is TapHero?

TapHero is a cutting-edge solution designed to streamline the management of maintenance requests and ticketing for homeowners associations (HOAs), condominium associations, and property managers aiming to efficiently address community maintenance issues. Homeowners can conveniently submit their requests through email, which TapHero swiftly converts into organized service tickets. By leveraging AI-driven triage, the platform adeptly categorizes requests, supports ongoing discussions, and enables property managers to assign tickets, track response times, and oversee the status of resolutions all from a centralized dashboard. This email-focused method eliminates the necessity for residents to log into a portal or download an application, significantly reducing barriers to usage while promoting greater transparency and accountability in maintenance operations. Additionally, TapHero guarantees comprehensive documentation of all communications among residents, management teams, and service vendors, thereby cultivating a collaborative atmosphere for resolving maintenance challenges. With its user-friendly approach, TapHero not only enhances efficiency but also fosters a sense of community engagement among residents.

Media

Media

No images available

Integrations Supported

WhatsApp

Integrations Supported

API Availability

API Availability

Pricing Information

COP 2,737,000/year
Colombia: Esencial COP 2,737,000/year for up to 50 apartments; Estándar COP 4,284,000/year for 51–150; Pro COP 5,474,000/year for 151–300; Enterprise COP 2,000/apartment/month above 300. Mexico: US$1,000, US$1,499 and US$1,999/year for the corresponding apartment tiers; Enterprise is US$0.80/apartment/month above 300. Plans are billed annually, include IVA and have no minimum-term commitment. Hardware and installation are quoted separately; implementation has no fee. Optional remote concierge Arturo IA, which includes the platform, starts at COP 4,570,000/month in Colombia. Assemblies are separately priced from COP 850,000 each.

Pricing Information

$0
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

portea

Date Founded

2026

Company Location

Colombia

Company Website

www.portea.com.co

Company Facts

Organization Name

TapHero

Company Location

United States

Company Website

taphero.com

Categories and Features

HOA

Not specified

Visitor Management

Not specified

Categories and Features

HOA

Not specified

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