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What is powerconnect.ai?

Powerconnect AI revolutionizes customer-agent interactions within the utility industry through pioneering automation solutions. Our state-of-the-art platform, featuring sophisticated chatbot and voice technologies, significantly elevates the standard of customer support provided. We exceed mere information dissemination by equipping contact centers with AI-powered assistants capable of handling complex inquiries effortlessly, which enhances customer satisfaction while simultaneously lowering operational expenses. By proactively identifying potential obstacles, our system guarantees that projects adhere to timelines and processes become more streamlined. This leads to a seamless customer experience and substantial cost reductions. Furthermore, our proprietary database of domain expertise serves as a comprehensive and up-to-date resource on clean energy initiatives and customer service issues, ensuring our clients stay abreast of the latest industry trends. With Powerconnect AI, we optimize processes for maximum efficiency, transforming operations into a cohesive and positive experience for all stakeholders involved. Additionally, this cutting-edge approach empowers our clients to quickly adapt to shifts in the market and evolving customer preferences, thus enhancing their overall competitiveness.

What is Inline Help?

Revolutionize your customer support with Inline Help – the leading solution crafted for proactive engagement that addresses customer questions even before they surface. By effortlessly merging your knowledge base with Inline Help, you unlock the power of an in-app AI assistant that generates content specifically customized to meet the distinct needs of your users. With our innovative 'Explain This' feature, users gain instant, real-time insights directly within your application, enabling them to swiftly resolve issues without interrupting their tasks. Furthermore, interactive tooltips provide additional guidance, ensuring a seamless and user-friendly experience that remains unobtrusive. Our ever-available chatbot is poised to assist users with their inquiries at any moment, significantly reducing reliance on human support and streamlining the support workflow. In addition, our efficient ticket response management system ensures that customer issues are addressed promptly and accurately, further enhancing overall satisfaction. By implementing Inline Help, you not only boost your support capabilities but also significantly enhance the entire customer experience, cultivating loyalty and trust. This transformation can lead to greater customer retention and ultimately drive business growth.

Media

Media

No images available

Integrations Supported

Amazon Web Services (AWS)
Harris Affinity
Microsoft 365
Oracle Cloud CX
SAP Cloud Platform
SAP Store
Salesforce
SpryCIS

Integrations Supported

Amazon Web Services (AWS)
Harris Affinity
Microsoft 365
Oracle Cloud CX
SAP Cloud Platform
SAP Store
Salesforce
SpryCIS

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$97/site/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

powerconnect.ai

Company Location

United States

Company Website

www.powerconnect.ai/

Company Facts

Organization Name

Inline Manual

Date Founded

2014

Company Location

United Kingdom

Company Website

inlinehelp.com

Categories and Features

Sustainability

Audit Management
Benchmarking
Compliance Management
Corrective Actions (CAPA)
Emissions Management
Employee Training
Energy Management
Incident Management
KPIs
Performance Metrics
Stakeholder Engagement
Supplier Management
Waste Management

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

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