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What is ]project-open[?

EPM oversees numerous facets of projects, such as plans, progress, budgets, costs, risks, and milestones. Conversely, PMO acts as an all-encompassing software platform that supports the management of administrative duties and the production of reports in complex PMO environments, automatically generating executive summaries from the information entered by project managers. At the same time, ITSM is tailored specifically for IT departments and service providers, adhering to the best practices outlined in ITIL V3. Furthermore, PSA offers a consolidated solution for companies that seek to track and bill for professional services provided to their clients, while also enabling the monitoring of timesheets related to both project work and support services. This seamless integration not only optimizes operations but also significantly boosts the efficiency of service management within organizations, ultimately leading to improved project outcomes and client satisfaction.

What is Vorex?

Easily manage and resolve all your IT service requests and ticketing requirements with this streamlined approach. The system simplifies the creation, oversight, and resolution of IT service tickets, aiming to reduce the overall number of tickets while accelerating the resolution of technical issues. Priced competitively at roughly one-third of what other services typically charge, this solution offers significant cost savings. With VSA integration, service tickets can be resolved in 40% less time, allowing technicians to operate more effectively across different platforms while ensuring they have immediate access to necessary information. This efficiency translates into less time spent on tracking tickets and greater emphasis on improving customer satisfaction through a robust IT helpdesk ticketing system. Moreover, it supports efficient staffing and management of IT projects, providing real-time updates on their progress. By bolstering project management capabilities, the solution enhances forecasting accuracy significantly. The Vorex Service Desk dashboard provides current insights into ticket status and progress, while custom report generation allows for the extraction of valuable data that aids in swift and informed business decisions. Ultimately, this solution not only streamlines your IT operations but also ensures they are in harmony with your broader strategic objectives. As a result, your organization can achieve higher efficiency and effectiveness in its IT service management.

Media

Media

Integrations Supported

IT Glue
Kaseya VSA
MyGlue
Network Glue
QuickBooks Online
QuickBooks Online Advanced
ScalePad
ScalePad Lifecycle Manager

Integrations Supported

IT Glue
Kaseya VSA
MyGlue
Network Glue
QuickBooks Online
QuickBooks Online Advanced
ScalePad
ScalePad Lifecycle Manager

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$10.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Project Open Business Solutions

Date Founded

2003

Company Location

Spain

Company Website

www.project-open.com

Company Facts

Organization Name

Kaseya

Date Founded

2000

Company Location

United States

Company Website

www.kaseya.com/products/vorex/

Categories and Features

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Time Tracking

Automatic Time Capture
Billable & Non-Billable Hours
Billing & Invoicing
Employee Database
Expense Tracking
Mobile Time Tracking
Multiple Billing Rates
Offline Time Tracking
Online Time Tracking
Overtime Calculation
Time per Project Reporting
Timesheet Management
Vacation / Leave Tracking

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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