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What is pulseM?

The premier reputation management solution designed for home service providers integrates flawlessly with leading field management software. This allows you to handle customer service interactions with ease from any device, transforming feedback into a significant competitive advantage. Our platform customizes service interactions to meet the expectations of today’s homeowners who seek personalized engagement, making it easier to collect genuine customer reviews. By keeping homeowners updated about their upcoming appointments and providing tailored bios of their technicians, you can enhance their comfort and trust. Automating feedback requests after appointments can greatly increase the chances of obtaining online reviews. Such enhancements not only improve your online presence but also support lead generation, ultimately contributing to higher revenue. Additionally, a consistent influx of authentic reviews is crucial for bolstering your brand's reputation in the industry. When businesses place a strong emphasis on customer experience, they can cultivate loyalty and encourage long-term growth, establishing a solid foundation for future success.

What is Swell ?

Customers have the potential to become powerful advocates for your brand. By generating more 5-star reviews, enhancing local search visibility, attracting additional clientele, and fostering customer engagement, businesses can unlock significant growth. Utilize emails and texts effectively to gather trustworthy reviews. Understanding customer sentiments can lead to improved service experiences. Fresh reviews not only boost your search rankings but also draw more patrons through your doors. When customers are delighted, they evolve into enthusiastic supporters. Engage in conversations, ask for feedback, and consolidate reviews in a single platform. Swell stands out as the premier solution for accelerating local business success, ensuring that your brand thrives in a competitive market.

Media

Media

Integrations Supported

FieldEdge
FieldWorx
Google Calendar
Housecall Pro
QuickBooks Online Advanced
Service Fusion
Successware
Zapier

Integrations Supported

CareStack
DentiMax
Denticon
Kasper
Lyftrondata
Modento
Pandium
Plasmic
QFloors
Stamped
Wufoo
fastn

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

No Start Up Fees.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

pulseM

Date Founded

2001

Company Location

United States

Company Website

pulsem.me/

Company Facts

Organization Name

Swell CX

Date Founded

2016

Company Location

United States

Company Website

www.swellcx.com

Categories and Features

Reputation Management

Not specified

Review Management

Not specified

Categories and Features

Customer Experience

Action Management
Analytics
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Feedback Collection
Survey Management

Reputation Management

Campaign Management
Gamification
Review Generation
Review Monitoring
Social Media Metrics
Social Media Monitoring

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis

Popular Alternatives

Popular Alternatives