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What is rexxact CRM?

As a comprehensive provider of solutions that encompasses consulting, implementation, and ongoing operational support, we strive to deliver exceptional outcomes designed to maximize customer satisfaction. The rexxact CRM offers an array of pre-configured standard solutions tailored for diverse scenarios, which encompass sales force and key account management, reporting processes, pharmaceutical CRM, as well as consulting services across IT, finance, and both retail and wholesale industries. Focused on the user experience, the rexxact CRM prioritizes the needs of both customers and users in its software design. Surrounding the customer are customized processes and workflows that address their specific requirements, highlighting the importance of personalization on multiple levels. Additionally, irrespective of its title, rexxact event management provides unmatched flexibility, empowering users to define foundational data such as descriptions, venues, dates, statuses, and stages of their events or marketing initiatives through adjustable parameters. This ultimately enhances both user experience and operational efficiency. Such versatility positions rexxact CRM as an essential asset for businesses seeking to refine their workflows while enhancing customer engagement and satisfaction. To further elevate its functionality, rexxact CRM continually adapts to emerging trends and technologies, ensuring that it remains relevant in an ever-evolving business landscape.

What is Juris Astra?

Juris Astra provides an all-encompassing call center solution tailored for both inbound and outbound communication needs, incorporating key elements like an automatic call distributor (ACD), interactive voice response (IVR), and a dialler system. In addition to these core components, it also offers optional features for customer relationship management (CRM), sales force management, marketing oversight, and case management, which facilitate the effective handling of sales leads, marketing initiatives, customer complaints, service requests, and overall customer service challenges. This integrated solution allows for the streamlined management of multiple communication channels such as telephony, email, web chat, fax, and SMS, all through automated processes. The PABX system underpins telephony connections, supporting incoming lines from various telecommunications providers, including ISDN PRI or CO Analog PSTN trunks, and connecting extension lines to agents or users. Among its extensive features, Juris Astra includes caller privileges, Class of Service (CoS) for outgoing calls, compatibility with both hardphones and softphones, VoIP capabilities, and SIP integration. By offering such a diverse range of functionalities, Juris Astra positions itself as a crucial asset for improving operational effectiveness in customer engagement, ultimately streamlining communication and enhancing customer satisfaction. Furthermore, it empowers businesses to adapt to evolving communication demands while maintaining high standards of service delivery.

Media

Media

Integrations Supported

Microsoft Outlook

Integrations Supported

API Availability

API Availability

Pricing Information

€50 per user per month

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Windows
Mac
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

rexxact

Company Location

Germany

Company Website

www.rexxact.com

Company Facts

Organization Name

Juris Technologies

Date Founded

1997

Company Location

Malaysia

Company Website

juristech.net

Categories and Features

CRM

Not specified

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Scripting
Campaign Management
Escalation Management
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Real-time Chat
Reporting/Analytics

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