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NumaNuma is the AI Customer Operations System purpose-built for dealerships that are losing revenue and customers to broken processes they've been patching for years. Every day, service calls go unanswered, advisors are buried fielding "where's my car?" instead of selling work, and managers don't hear about unhappy customers until the bad review is already live. Numa solves this at the infrastructure level, automatically following up with customers and giving advisors, reps, and managers real-time visibility into customer satisfaction across the entire operation. Operator answers and routes every inbound call so no opportunity goes dark. Status Updates proactively contacts customers so advisors aren't drowning in callbacks. Voice AI books appointments on the spot so customers never sit waiting. LiveCSI surfaces heat cases in real time so managers can step in before a CSI score takes the hit. Opportunities reaches out on declined services, open recalls, and equity moments, recovering revenue that would otherwise sit untouched. All of it runs through one unified system: one inbox, one shared context, nothing falling through the cracks. The result: revenue recovered, advisors freed up, and a customer experience that lifts CSI and builds lasting loyalty.
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What is root9?
root9 is an Alert Management, On-Call, and IT service management (ITSM) platform, built for the teams that keep production running: IT Operations, NOC, SRE, DevOps, Platform Engineering, and Infrastructure.
Rather than bolting AI onto a system designed to store tickets, root9 runs on a single foundation that learns from your operation as it happens. Alerts, on-call response, incidents, changes, problems, and service requests all sit on that shared foundation, so every workflow draws on the same operational identity, memory, and understanding instead of starting from a blank page.
In one platform, teams get alert management and event correlation; incident, problem, change, and request management; on-call scheduling and escalation; a knowledge base; automation; operational analytics; and collaboration inside Microsoft Teams and Slack. AI agents work on every record, helping investigate incidents, preflight changes for risk and conflicts, find the root cause of recurring problems, and fulfill routine requests. Every recommendation carries the evidence and reasoning behind it, so your team stays in control of what happens next.
root9 also retires the CMDB that no one has time to maintain. Its Identity Correlation Database (ICDB) builds operational identity from real activity, earned by evidence rather than kept up by hand, so your inventory reflects what is actually happening. By connecting alert data, response behavior, ownership, correlations, and operational history, root9 reduces alert fatigue, speeds incident response, improves visibility, and surfaces the operational patterns that traditional monitoring and observability tools miss. It gets sharper every time your team uses it. Built to learn, not to be taught.
root9 complements the tools you already run, including Splunk, Datadog, Grafana, Azure Monitor, Amazon CloudWatch, New Relic, Prometheus, PagerDuty, ServiceNow, Jira, Microsoft Teams, and Slack.
What is Amazon Managed Grafana?
Amazon Managed Grafana is a robust service aimed at simplifying the visualization and analysis of large-scale operational data. This platform allows users to create isolated workspaces that consist of dedicated Grafana servers, which can be automatically set up, configured, scaled, and maintained with ease. These specialized workspaces enhance the ability to visualize and analyze operational data derived from various sources, including AWS services like Amazon CloudWatch, AWS X-Ray, and Amazon Managed Service for Prometheus, alongside data from external providers. The service incorporates AWS security features, ensuring compliance with organizational security standards. Additionally, migrating from self-hosted Grafana systems is made straightforward with Amazon Managed Grafana, allowing users to retain their existing dashboards and configurations. The platform also offers collaborative features such as real-time dashboard sharing and editing, version control, and enhanced sharing capabilities, thereby significantly improving team productivity. Ultimately, Amazon Managed Grafana distinguishes itself by not only easing the complexities of data management but also fostering enhanced collaboration among team members, making it an invaluable tool for organizations.
Integrations Supported
Amazon CloudWatch
Grafana Cloud
Azure DevOps
Checkmk
ConnectWise Automate
Cronitor
Dynatrace
Google Cloud Monitoring
Graylog
Honeycomb
API Availability
Has API
API Availability
Pricing Information
$179/month unlimited users
Free Version
Free Trial Offered?
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Training Options
Documentation Hub
Webinars
On-Site Training
Company Facts
Organization Name
root9
Date Founded
2026
Company Location
United States
Company Website
root9.io
Company Facts
Organization Name
Amazon
Date Founded
1994
Company Location
United States
Company Website
aws.amazon.com/grafana/
Categories and Features
Incident Response
Compliance Reporting
Incident Alerting
Incident Database
Incident Logs
Incident Reporting
SLA Tracking / Management
Timeline Analysis
Workflow Automation
Categories and Features
Observability
Not specified
