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What is root9?
root9 is an Alert Management, On-Call, and IT service management (ITSM) platform, built for the teams that keep production running: IT Operations, NOC, SRE, DevOps, Platform Engineering, and Infrastructure.
Rather than bolting AI onto a system designed to store tickets, root9 runs on a single foundation that learns from your operation as it happens. Alerts, on-call response, incidents, changes, problems, and service requests all sit on that shared foundation, so every workflow draws on the same operational identity, memory, and understanding instead of starting from a blank page.
In one platform, teams get alert management and event correlation; incident, problem, change, and request management; on-call scheduling and escalation; a knowledge base; automation; operational analytics; and collaboration inside Microsoft Teams and Slack. AI agents work on every record, helping investigate incidents, preflight changes for risk and conflicts, find the root cause of recurring problems, and fulfill routine requests. Every recommendation carries the evidence and reasoning behind it, so your team stays in control of what happens next.
root9 also retires the CMDB that no one has time to maintain. Its Identity Correlation Database (ICDB) builds operational identity from real activity, earned by evidence rather than kept up by hand, so your inventory reflects what is actually happening. By connecting alert data, response behavior, ownership, correlations, and operational history, root9 reduces alert fatigue, speeds incident response, improves visibility, and surfaces the operational patterns that traditional monitoring and observability tools miss. It gets sharper every time your team uses it. Built to learn, not to be taught.
root9 complements the tools you already run, including Splunk, Datadog, Grafana, Azure Monitor, Amazon CloudWatch, New Relic, Prometheus, PagerDuty, ServiceNow, Jira, Microsoft Teams, and Slack.
What is Incident Insight?
Incident Insight is an innovative cloud-based software designed to assist organizations in investigating incidents and conducting root-cause analyses, enabling them to visually map out past events, evaluate outcomes, and extract valuable insights to prevent similar incidents in the future. By offering user-friendly features such as drag-and-drop diagram capabilities and customizable metadata, this tool simplifies the traditional incident investigation process, allowing users to create detailed diagrams that analyze various factors, including threats, events, barriers, and their underlying causes. Users can easily document any failures related to barriers, attach relevant files or images, and perform comparative analyses across different diagrams, ensuring a thorough understanding of the incidents. Furthermore, Incident Insight allows teams to share their findings through live workspace links, downloadable images, or by exporting reports in formats like Word or Excel, which is particularly useful for presentations and record-keeping. The cloud-based nature of the platform fosters effortless collaboration, enabling team members to work together from any location, thus enhancing their collective problem-solving efforts and improving overall incident management strategies. Ultimately, this flexibility not only strengthens team dynamics but also contributes to more effective preventative measures being established within organizations.
Integrations Supported
Cronitor
Dynatrace
Elasticsearch
Google Cloud Monitoring
Icinga
Jira
Nagios Log Server
Integrations Supported
Cority
Microsoft Excel
Microsoft Word
API Availability
Has API
API Availability
Pricing Information
$179/month unlimited users
Free Version
Free Trial Offered?
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Training Options
Documentation Hub
Online Training
Company Facts
Organization Name
root9
Date Founded
2026
Company Location
United States
Company Website
root9.io
Company Facts
Organization Name
Salus Suite
Company Location
United States
Company Website
incident-insight.com
Categories and Features
Incident Response
Compliance Reporting
Incident Alerting
Incident Database
Incident Logs
Incident Reporting
SLA Tracking / Management
Timeline Analysis
Workflow Automation
Categories and Features
Incident Response
Not specified