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What is root9?
root9 is an Alert Management, On-Call, and IT service management (ITSM) platform, built for the teams that keep production running: IT Operations, NOC, SRE, DevOps, Platform Engineering, and Infrastructure.
Rather than bolting AI onto a system designed to store tickets, root9 runs on a single foundation that learns from your operation as it happens. Alerts, on-call response, incidents, changes, problems, and service requests all sit on that shared foundation, so every workflow draws on the same operational identity, memory, and understanding instead of starting from a blank page.
In one platform, teams get alert management and event correlation; incident, problem, change, and request management; on-call scheduling and escalation; a knowledge base; automation; operational analytics; and collaboration inside Microsoft Teams and Slack. AI agents work on every record, helping investigate incidents, preflight changes for risk and conflicts, find the root cause of recurring problems, and fulfill routine requests. Every recommendation carries the evidence and reasoning behind it, so your team stays in control of what happens next.
root9 also retires the CMDB that no one has time to maintain. Its Identity Correlation Database (ICDB) builds operational identity from real activity, earned by evidence rather than kept up by hand, so your inventory reflects what is actually happening. By connecting alert data, response behavior, ownership, correlations, and operational history, root9 reduces alert fatigue, speeds incident response, improves visibility, and surfaces the operational patterns that traditional monitoring and observability tools miss. It gets sharper every time your team uses it. Built to learn, not to be taught.
root9 complements the tools you already run, including Splunk, Datadog, Grafana, Azure Monitor, Amazon CloudWatch, New Relic, Prometheus, PagerDuty, ServiceNow, Jira, Microsoft Teams, and Slack.
What is StackPulse?
StackPulse revolutionizes incident response and management processes, ensuring a strong commitment to the reliability of software services. It provides Site Reliability Engineers, developers, and on-call personnel with vital context and the necessary authority to effectively analyze, tackle, and resolve incidents across the entire technology stack, regardless of size. By transforming the way engineering and operations teams approach software and infrastructure services, StackPulse presents a collaborative platform enriched with various incident management tools. Users can easily initiate teamwork through automated war room setups, streamlined data collection, and auto-generated postmortem reports. The insights gleaned during incidents lead to customized recommendations for playbooks and triggers, resulting in significant reductions in Mean Time to Recovery (MTTR) and improved compliance with Service Level Objectives (SLOs). Furthermore, StackPulse detects risks by examining distinct patterns within an organization’s monitoring, infrastructure, and operational data, providing tailored automated playbooks to meet specific organizational requirements. This innovative approach not only alleviates risks but also enhances team capabilities in managing operational challenges, ultimately fostering a more resilient software environment. As a result, organizations can achieve greater efficiency and reliability in their service delivery.
Integrations Supported
Datadog
IBM Instana
Netdata
New Relic
Opsgenie
PagerDuty
Prometheus
Sensu
Slack
Splunk Cloud Platform
Integrations Supported
Datadog
IBM Instana
Netdata
New Relic
Opsgenie
PagerDuty
Prometheus
Sensu
Slack
Splunk Cloud Platform
API Availability
Has API
API Availability
Has API
Pricing Information
$179/month unlimited users
Free Version
Free Trial Offered?
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Training Options
Documentation Hub
Webinars
On-Site Training
Company Facts
Organization Name
root9
Date Founded
2026
Company Location
United States
Company Website
root9.io
Company Facts
Organization Name
StackPulse
Date Founded
2020
Company Location
United States
Company Website
stackpulse.com
Categories and Features
Incident Response
Compliance Reporting
Incident Alerting
Incident Database
Incident Logs
Incident Reporting
SLA Tracking / Management
Timeline Analysis
Workflow Automation
Categories and Features
Incident Management
Not specified
Incident Response
Not specified