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What is root9?

root9 is an Alert Management, On-Call, and IT service management (ITSM) platform, built for the teams that keep production running: IT Operations, NOC, SRE, DevOps, Platform Engineering, and Infrastructure. Rather than bolting AI onto a system designed to store tickets, root9 runs on a single foundation that learns from your operation as it happens. Alerts, on-call response, incidents, changes, problems, and service requests all sit on that shared foundation, so every workflow draws on the same operational identity, memory, and understanding instead of starting from a blank page. In one platform, teams get alert management and event correlation; incident, problem, change, and request management; on-call scheduling and escalation; a knowledge base; automation; operational analytics; and collaboration inside Microsoft Teams and Slack. AI agents work on every record, helping investigate incidents, preflight changes for risk and conflicts, find the root cause of recurring problems, and fulfill routine requests. Every recommendation carries the evidence and reasoning behind it, so your team stays in control of what happens next. root9 also retires the CMDB that no one has time to maintain. Its Identity Correlation Database (ICDB) builds operational identity from real activity, earned by evidence rather than kept up by hand, so your inventory reflects what is actually happening. By connecting alert data, response behavior, ownership, correlations, and operational history, root9 reduces alert fatigue, speeds incident response, improves visibility, and surfaces the operational patterns that traditional monitoring and observability tools miss. It gets sharper every time your team uses it. Built to learn, not to be taught. root9 complements the tools you already run, including Splunk, Datadog, Grafana, Azure Monitor, Amazon CloudWatch, New Relic, Prometheus, PagerDuty, ServiceNow, Jira, Microsoft Teams, and Slack.

What is Zenduty?

Zenduty provides a robust platform designed for incident alerting, on-call management, and response orchestration, seamlessly embedding reliability into production operations. It offers a consolidated perspective on the health of all production activities, empowering teams to respond to incidents with a 90% faster turnaround and resolve issues in 60% less time. With customizable, data-driven on-call schedules, you can ensure continuous coverage for critical incidents. The platform supports the implementation of top-tier incident response protocols, facilitating faster resolutions through effective task delegation and collaborative triaging. It also automatically integrates your playbooks into every incident, promoting a systematic approach to each challenge. You can document incident-related tasks and action items, enhancing the quality of postmortems and preparing for future incidents. By filtering out unnecessary alerts, your engineering and support teams can focus on the notifications that truly require attention. Additionally, Zenduty features over 100 integrations with a variety of tools, including application performance management (APM), log monitoring, error tracking, server monitoring, IT service management (ITSM), support systems, and security services, significantly improving overall operational efficiency. This extensive integration capability ensures that teams can leverage their current tools while optimizing their incident management processes, ultimately leading to a more resilient production environment.

Media

Media

Integrations Supported

Checkly
Dynatrace
Grafana Cloud
Graylog
Honeycomb
IBM Instana
Jira
New Relic
Papertrail
Rollbar
Sensu
ServiceNow
Slack
SolarWinds Pingdom
Splunk AppDynamics
Splunk Cloud Platform
StatusCake
Sumo Logic
Zabbix
Zendesk

Integrations Supported

Checkly
Dynatrace
Grafana Cloud
Graylog
Honeycomb
IBM Instana
Jira
New Relic
Papertrail
Rollbar
Sensu
ServiceNow
Slack
SolarWinds Pingdom
Splunk AppDynamics
Splunk Cloud Platform
StatusCake
Sumo Logic
Zabbix
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$179/month unlimited users
Free Trial Offered?

Pricing Information

$5 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
Mac

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

root9

Date Founded

2026

Company Location

United States

Company Website

root9.io

Company Facts

Organization Name

Zenduty

Date Founded

2019

Company Location

India

Company Website

www.zenduty.com

Categories and Features

Incident Response

Compliance Reporting
Incident Alerting
Incident Database
Incident Logs
Incident Reporting
SLA Tracking / Management
Timeline Analysis
Workflow Automation

Categories and Features

DevOps

Not specified

Incident Management

Not specified

IT Alerting

Not specified

Log Monitoring

Not specified

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