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What is sipXcom?

Established in January 2015, sipXcom was created as a result of a split from the sipXecs project, driven by the eZuce, Inc. development team. The challenges faced by the sipXecs and SIPfoundry communities in broadening their developer pool due to restrictive contributor agreements led to the inception of sipXcom, which embraces an open contribution model. The sipXcom source code is distributed under the copyleft-friendly AGLP v3 (Affero General Public License), which offers developers increased flexibility. Currently, SWARM is the project name for the next version of sipXcom and sipXecs, with a production release anticipated in early 2017. This forthcoming platform will be built on a microservices architecture, aimed at improving scalability, reliability, and configurability compared to the existing sipX offerings. SWARM is designed to function seamlessly across various computing environments, such as dedicated, virtual, or cloud servers, while also supporting hybrid configurations that integrate on-premise and cloud solutions. With these innovative features, sipXcom aspires to enhance user experience and operational capabilities in the dynamic realm of communication technology. As the development progresses, the team is committed to addressing the evolving needs of users in this space.

What is Vonage Contact Center?

Discover cloud-based contact center solutions customized for your business needs. Elevate both internal and external communication with Vonage's contact center services. Companies that use Salesforce can take advantage of our integrated solution, formerly known as NewVoiceMedia, improving interactions for both customers and agents alike. Our diverse range of cloud contact center options caters to enterprises of various sizes and needs. Vonage expertly merges contact center functionalities with unified communications, bringing all your communication requirements into a single, flexible cloud environment. Leverage the complete capabilities of Salesforce to connect with clients in a more personalized manner, allowing for faster and more effective calls, courtesy of our strong integration with Salesforce. Make intelligent, rapid routing choices based on any Salesforce object to ensure that the most suitable agent is paired with the right customer. Provide your agents with the essential tools for engaging and meaningful conversations, guaranteeing that every interaction leaves a positive impression. This holistic strategy not only smooths out communication processes but also significantly boosts customer satisfaction, ultimately leading to long-term loyalty and success. Additionally, such enhancements help create a more responsive and customer-centric organization.

Media

Media

Integrations Supported

5X
Amazon Web Services (AWS)
Daisee
Data Virtuality
Easyflow
ExecVision
FetchIt
Gong
Google Cloud Contact Center AI
IBM Cloud
Jiminny
Microsoft Dynamics 365
People.ai
Salesforce
Salesforce Service Cloud
ServiceNow
Stackreaction

Integrations Supported

5X
Amazon Web Services (AWS)
Daisee
Data Virtuality
Easyflow
ExecVision
FetchIt
Gong
Google Cloud Contact Center AI
IBM Cloud
Jiminny
Microsoft Dynamics 365
People.ai
Salesforce
Salesforce Service Cloud
ServiceNow
Stackreaction

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

sipXcom

Date Founded

2015

Company Location

United States

Company Website

sipxcom.org

Company Facts

Organization Name

Vonage

Date Founded

2001

Company Location

United States

Company Website

www.vonage.com/contact-centers/

Categories and Features

PBX

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Inside Sales

Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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