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What is spaCy?

spaCy is designed to equip users for real-world applications, facilitating the creation of practical products and the extraction of meaningful insights. The library prioritizes efficiency, aiming to reduce any interruptions in your workflow. Its installation process is user-friendly, and the API is crafted to be both straightforward and effective. spaCy excels in managing extensive data extraction tasks with ease. Developed meticulously using Cython, it guarantees top-tier performance. For projects that necessitate handling massive datasets, spaCy stands out as the preferred library. Since its inception in 2015, it has become a standard in the industry, backed by a strong ecosystem. Users can choose from an array of plugins, easily connect with machine learning frameworks, and design custom components and workflows. The library boasts features such as named entity recognition, part-of-speech tagging, dependency parsing, sentence segmentation, text classification, lemmatization, morphological analysis, entity linking, and numerous additional functionalities. Its design encourages customization, allowing for the integration of specific components and attributes tailored to user needs. Furthermore, it streamlines the processes of model packaging, deployment, and overall workflow management, making it an essential asset for any data-centric project. With its continuous updates and community support, spaCy remains at the forefront of natural language processing tools.

What is Dialogflow?

Dialogflow, developed by Google Cloud, serves as a platform for natural language understanding, enabling the creation and integration of conversational interfaces for various applications, including mobile and web platforms. This tool simplifies the process of embedding various user interfaces, such as bots or interactive voice response systems, into applications. With Dialogflow, businesses can establish innovative methods for customer engagement with their products. It is capable of processing customer inputs in diverse formats, including both text and audio, such as voice calls. Additionally, Dialogflow can generate responses in text format or through synthetic speech, enhancing user interaction. The platform offers specialized services through Dialogflow CX and ES, specifically designed for chatbots and contact center applications. Furthermore, the Agent Assist feature is available to support human agents in contact centers, providing them with real-time suggestions while they engage with customers, ultimately improving service efficiency and customer satisfaction. By leveraging these capabilities, companies can significantly enhance the overall customer experience.

Media

Media

Integrations Supported

Avaya Aura
BotStar
Carrot quest
Chatwoot
Clienk
Comet LLM
EBM
Expertflow Contact Center
Five9
Genesys Cloud CX
Infobip
Inworld
Meya
Neo Enterprise Assistant Platform
Pipedream
SilFer Bots
Spark NLP
Take Blip
Tiledesk
Yodel.io

Integrations Supported

Avaya Aura
BotStar
Carrot quest
Chatwoot
Clienk
Comet LLM
EBM
Expertflow Contact Center
Five9
Genesys Cloud CX
Infobip
Inworld
Meya
Neo Enterprise Assistant Platform
Pipedream
SilFer Bots
Spark NLP
Take Blip
Tiledesk
Yodel.io

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

spaCy

Date Founded

2015

Company Location

United States

Company Website

spacy.io

Company Facts

Organization Name

Google

Date Founded

1998

Company Location

United States

Company Website

cloud.google.com/dialogflow

Categories and Features

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Machine Learning

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

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