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What is tenfold?

tenfold is a no-code Identity Governance & Administration (IGA) platform that offers organizations a seamless, efficient way to manage IT access and security. With its easy-to-implement off-the-shelf plugins, tenfold can be fully operational in just a few weeks, significantly reducing the time and cost traditionally required for setup. The platform provides a robust IGA toolset, including user lifecycle management, role-based access, and end-user self-service, all designed to streamline and simplify the governance of IT resources. Key features such as approval workflows, data access governance, and user access reviews enable businesses to proactively manage access risks and ensure compliance with regulatory standards. Additionally, tenfold supports separation of duties, ensuring that critical roles and tasks are clearly defined, reducing the likelihood of conflicts of interest. By offering a comprehensive and intuitive solution, tenfold allows organizations to have full control over IT privileges and protect sensitive resources from unauthorized access. It’s the ideal solution for businesses looking to improve their security posture and governance while maintaining operational efficiency.

What is HelpShelf?

HelpShelf combines the various support tools and resources you use into a single, efficient widget. This integration reduces clutter in your navigation bar, creating a simple and accessible point for customers to find assistance. The essence of reducing support inquiries is in providing the right information at the right moment. By effortlessly connecting the resources your company relies on, HelpShelf manages everything else seamlessly. Considering that your SaaS or web application likely contains numerous pages, HelpShelf examines user search patterns and interactions across these pages to refine content suggestions for future visitors. This smart optimization guarantees that your support materials remain pertinent and readily available, ultimately enhancing the user experience significantly. As a result, customers will appreciate the streamlined access to assistance, leading to increased satisfaction and potentially higher retention rates.

Media

Media

Integrations Supported

HCL Notes
Jira
Matrix42 Unified Endpoint Management
SAP ERP
SAP SuccessFactors
TOPdesk
Workday HCM

Integrations Supported

Abhisi Help Desk
Chaport
Collect.chat
Continually
Crisp
Facebook Messenger
Freshchat
Freshdesk
Gorgias
Help Scout
Zendesk
tawk.to

API Availability

Has API

API Availability

Pricing Information

$.09/managed identity/month
Cost per user depends on total subscription size. Minimum subscription of 100 users.
Free Version
Free Trial Offered?

Pricing Information

$25 per month

Supported Platforms

Windows
On-Prem
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

tenfold

Company Location

Austria

Company Website

tenfold-security.com

Company Facts

Organization Name

HelpShelf

Company Location

United Kingdom

Company Website

helpshelf.co

Categories and Features

Categories and Features

Customer Service

Knowledge Base
Live Chat
Self Service Portal

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