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What is tenfold?

tenfold is a no-code Identity Governance & Administration (IGA) platform that offers organizations a seamless, efficient way to manage IT access and security. With its easy-to-implement off-the-shelf plugins, tenfold can be fully operational in just a few weeks, significantly reducing the time and cost traditionally required for setup. The platform provides a robust IGA toolset, including user lifecycle management, role-based access, and end-user self-service, all designed to streamline and simplify the governance of IT resources. Key features such as approval workflows, data access governance, and user access reviews enable businesses to proactively manage access risks and ensure compliance with regulatory standards. Additionally, tenfold supports separation of duties, ensuring that critical roles and tasks are clearly defined, reducing the likelihood of conflicts of interest. By offering a comprehensive and intuitive solution, tenfold allows organizations to have full control over IT privileges and protect sensitive resources from unauthorized access. It’s the ideal solution for businesses looking to improve their security posture and governance while maintaining operational efficiency.

What is HelpShelf?

HelpShelf combines the various support tools and resources you use into a single, efficient widget. This integration reduces clutter in your navigation bar, creating a simple and accessible point for customers to find assistance. The essence of reducing support inquiries is in providing the right information at the right moment. By effortlessly connecting the resources your company relies on, HelpShelf manages everything else seamlessly. Considering that your SaaS or web application likely contains numerous pages, HelpShelf examines user search patterns and interactions across these pages to refine content suggestions for future visitors. This smart optimization guarantees that your support materials remain pertinent and readily available, ultimately enhancing the user experience significantly. As a result, customers will appreciate the streamlined access to assistance, leading to increased satisfaction and potentially higher retention rates.

Media

Media

Integrations Supported

Abhisi Help Desk
Continually
Crisp
Freshchat
Freshdesk
Gist
Groove
HubSpot CRM
HubSpot Customer Platform
Jira
ManageEngine ServiceDesk Plus
Matrix42 Unified Endpoint Management
Microsoft 365
Microsoft SharePoint
Microsoft Teams
OpenText GroupWise
Personio
Workday HCM
Zimbra
tawk.to

Integrations Supported

Abhisi Help Desk
Continually
Crisp
Freshchat
Freshdesk
Gist
Groove
HubSpot CRM
HubSpot Customer Platform
Jira
ManageEngine ServiceDesk Plus
Matrix42 Unified Endpoint Management
Microsoft 365
Microsoft SharePoint
Microsoft Teams
OpenText GroupWise
Personio
Workday HCM
Zimbra
tawk.to

API Availability

Has API

API Availability

Has API

Pricing Information

$.09/managed identity/month
Free Trial Offered?
Free Version

Pricing Information

$25 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

tenfold

Company Location

Austria

Company Website

tenfold-security.com

Company Facts

Organization Name

HelpShelf

Company Location

United Kingdom

Company Website

helpshelf.co

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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