What is HelpShelf?
HelpShelf combines the various support tools and resources you use into a single, efficient widget. This integration reduces clutter in your navigation bar, creating a simple and accessible point for customers to find assistance. The essence of reducing support inquiries is in providing the right information at the right moment. By effortlessly connecting the resources your company relies on, HelpShelf manages everything else seamlessly. Considering that your SaaS or web application likely contains numerous pages, HelpShelf examines user search patterns and interactions across these pages to refine content suggestions for future visitors. This smart optimization guarantees that your support materials remain pertinent and readily available, ultimately enhancing the user experience significantly. As a result, customers will appreciate the streamlined access to assistance, leading to increased satisfaction and potentially higher retention rates.
Pricing
Price Starts At:
$25 per month
Integrations
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Screenshots and Video
Company Facts
Company Name:
HelpShelf
Company Location:
United Kingdom
Company Website:
helpshelf.co
Product Details
Deployment
SaaS
Training Options
Documentation Hub
Webinars
Support
Standard Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
HelpShelf Categories and Features
Customer Service Software
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
HelpShelf Customer Reviews
Write a Review-
Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Cool software for a help center.
Date: Apr 21 2020SummaryOverall it's very good and reliable to use on any website if you want to showcase all the ways to provide support to users.
PositiveSuch a good way to implement multiple methods for support chats. Really cool idea and super simple to set up.
NegativeI wish there was more integration options available for live chat.
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