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What is ShelfWatch?

Experience immediate insights into shelf monitoring tailored for your optimal retail environment with ShelfWatch. This cutting-edge tool adeptly assesses the merchandising conditions of stock-keeping units (SKUs) and provides actionable insights that drive a cycle of continuous improvement, aiding consumer packaged goods (CPG) companies in reaching their ideal store objectives. By leveraging sophisticated Image Recognition technology, it boosts the efficiency of the sales force, offers critical insights into shelf conditions, and encourages further sales growth. ShelfWatch delivers a holistic view of store execution by monitoring various customizable key performance indicators (KPIs) to align with your specific requirements. The mobile application is equipped with image capture functionality that evaluates product positioning and visibility on shelves, featuring advanced capabilities such as blur detection while ensuring compliance with eye-level display standards. Furthermore, it enables image capture in locations lacking internet access, with the capability to upload images once a connection is established. ShelfWatch also integrates effortlessly with multiple Sales Force Automation (SFA) and Distribution Management System (DMS) applications, enhancing its adaptability for retailers. Overall, with its extensive set of features, ShelfWatch empowers retailers to significantly optimize their merchandising strategies and drive operational excellence. Ultimately, this innovative solution stands as a critical asset for any retailer aiming to refine their in-store performance.

What is HelpShelf?

HelpShelf combines the various support tools and resources you use into a single, efficient widget. This integration reduces clutter in your navigation bar, creating a simple and accessible point for customers to find assistance. The essence of reducing support inquiries is in providing the right information at the right moment. By effortlessly connecting the resources your company relies on, HelpShelf manages everything else seamlessly. Considering that your SaaS or web application likely contains numerous pages, HelpShelf examines user search patterns and interactions across these pages to refine content suggestions for future visitors. This smart optimization guarantees that your support materials remain pertinent and readily available, ultimately enhancing the user experience significantly. As a result, customers will appreciate the streamlined access to assistance, leading to increased satisfaction and potentially higher retention rates.

Media

Media

Integrations Supported

Chaport
Chatra
Continually
Crisp
Customerly
Dashly
Drift
Freshdesk
Gorgias
Groove
Help Scout
HelpCrunch
HubSpot CRM
HubSpot Customer Platform
Microsoft Power BI
Quriobot
Wix Answers
Zendesk
Zoho Desk
tawk.to

Integrations Supported

Chaport
Chatra
Continually
Crisp
Customerly
Dashly
Drift
Freshdesk
Gorgias
Groove
Help Scout
HelpCrunch
HubSpot CRM
HubSpot Customer Platform
Microsoft Power BI
Quriobot
Wix Answers
Zendesk
Zoho Desk
tawk.to

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

$25 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ParallelDots

Company Location

United States

Company Website

www.paralleldots.com/shelfwatch

Company Facts

Organization Name

HelpShelf

Company Location

United Kingdom

Company Website

helpshelf.co

Categories and Features

Computer Vision

Blob Detection & Analysis
Building Tools
Image Processing
Multiple Image Type Support
Reporting / Analytics Integration
Smart Camera Integration

Retail Execution

AI / Image Recognition
Collaboration Tools
Data Collection
Inspection
Pricing / Placement Optimization
Product Education
Product Promotion Strategy
Retail Site Audit
Workforce Management

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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